Leah Smythe

- Delivering high quality passenger assistance across check in, boarding gates and arrivals.

- Leading boarding gates as a "First to Gate", ensuring on time departures and regulatory compliance.

- Monitor and preventing security breaches, maintaining strict aviation safety standards.

- Handling passenger documentation and sensitive information in line with GDPR requirements.

- Identify and managing dangerous goods declarations with high attention to detail.

- Supporting new colleagues through mentoring and on the job guidance

- Assisting with recruitment campaigns, screening candidates and supporting assessment days.

- Maintaining operational efficiency during peak travel periods.

- Taking charge of lost or delayed baggage issues, swiftly resolving them to maintain customer trust.

• Notified passengers of flight schedule changes, reducing confusion and stress.
• Managed difficult customer interactions with politeness and firmness, ensuring professionalism and control.
• Offered assistance to elderly and disabled passengers, ensuring they had a comfortable journey.

- Announced flight status updates and information about gate changes over PA system.

- Tagged luggage and routed to appropriate location for loading and screening.

- Instructed passengers on safety and emergency procedures and answered passenger enquiries.

Obtained EASA Cabin Crew Attestation to ensure compliance with aviation regulations.

- Conducted pre-flight safety checks and on board equipment inspections.

- Delivered safety demonstrations and ensured full passenger compliance.

Responded to onboard medical situations, administering first aid.

- Managed passengers with special requirements which includes PRMS, allergies and infants.

- Collaborated with crew to achieve onboard sales target on short haul flights.

- Maintained calm authority during time sensitive turnaround operations.

- Managed in-cabin services efficiently, including food and beverage distribution for an enjoyable flight experience.

Operated in high-volume, fast-paced setting to support team objectives.

Operated in high-volume, fast-paced setting to support team objectives.

Maintained food safety and hygiene standards to ensure customer health and satisfaction.

- Managed cash register transactions for accurate record keeping.

- Maintained food safety and hygiene standards

- Worked flexible hours, covering nights, weekends and bank holidays.

- Worked across the restaurant, bar and large scale events which includes weddings, proms, conferences.

Managed event spaces to create welcoming environments for guests and participants.

- Optimised workflow in busy periods through successful coordination with the kitchen staff.

- Handled allergen-sensitive food orders with precision.

- Collaborated with kitchen staff to ensure order accuracy.

- Collaborated with kitchen staff to ensure order accuracy.

- Maintained food hygiene and safety standards.

- Ensured compliance with health regulations through effective cleaning practices in the dining area.

- Managed reception duties, ensuring efficient handling of bookings, invoices, and guest enquiries.

- Streamlined communication channels by promptly forwarding messages and post to relevant departments, enhancing inter-departmental collaboration.

- Prepared meeting rooms before and after use, maintaining a neat appearance at all times.

- Used Microsoft office and internal booking systems.

- Performed multi-departmental duties across reception, housekeeping, café, and kitchen support, contributing to overall operational efficiency.

- Completed fire safety and health and safety training.