Leah Marsh
Canvey Island,Essex
Summary
Enthusiastic individual eager to contribute to team success through hard work, Attention to detail and excellent organisational skills. Clear understanding to admin skills. Motivated to learn, grow and excel in the Health Care service.
I am currently a booking clerk within radiology, with experience within the NHS since 2022, I previously worked as a trauma coordinator and before that i was a medical receptionist in a busy GP service in London. I was recognised consistently for my performance excellence. I Have strengths in admin and working with the general public. I am dedicated with drive to help patients navigate systems through dynamic healthcare organisations. I'm highly educated on patient communication and i understand the importance of administration tasks to coordinate patient care.
I am skilled in scheduling appointments, Coordinating patient care and managing medical record.
I am very hard working and passionate, eager to secure entry-level clinical administrator position. ready to help the team achieve company goals.
Overview
8
8
years of professional experience
Work history
Radiology Booking clerk
Mid and South Essex NHS Foundation Trust
Basildon, Essex
09.2024 - Current
- Improved office efficiency by maintaining an organised filing system.
- Undertook general clerical duties including photocopying and scanning; kept the workflow steady and uninterrupted.
- Sorted mail daily, ensuring prompt distribution to relevant parties.
- Streamlined communication for better team coordination by promptly relaying messages.
- Kept the reception area tidy, creating a welcoming environment for visitors.
- Assisted colleagues with administrative tasks when needed, fostering a collaborative work environment.
- Handled telephone calls professionally, resulting in positive patient feedback.
- Completed tasks promptly and efficiently under little supervision, displaying excellent time management skills.
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Supported team by demonstrating respect and willingness to help.
- Worked flexible hours, covering weekends and bank holidays.
- Increased patient satisfaction by resolving issues.
Trauma coordinator
Mid and South Essex NHS foundation Trust
Basildon, Essex
04.2022 - 09.2024
- Carried out day-to-day duties accurately and efficiently.
- Helped patients that did not have appointments in need of urgent consultations to undergo treatment in a non-disruptive manner.
- Managed on-call consultant diaries.
- dealt with patient pals complaints.
- Answering calls daily from patients waiting for urgent trauma surgery.
- Liaised with on-call consultants, registrars and junior doctors.
- Attended trauma hand-over meetings every morning.
- Responded to urgent emails in a timely manner.
- Prioritised my work in order of Clinical Urgency.
Medical receptionist
Boleyn Medical Centre
East Ham, Newham
01.2018 - 04.2022
- Updated patient medical records meticulously for accurate treatment history tracking.
- Maintained clean reception area to promote a positive clinic environment.
- Answered queries of patients clearly, leading to enriched understanding of procedures or policies.
- Handled sensitive information discreetly, fostering trust amongst patients.
- Managed high-volume phone calls, resulting in efficient appointment setting.
- Prepared examination rooms prior to appointments; ensured readiness for patients.
- Assisted doctors with administrative tasks to facilitate smooth clinic operations.
- Ensured patient comfort by providing clear communication and timely service.
- Streamlined patient check-in procedures for improved experience.
- Welcomed patients with kindness to enhance checking in processes.
- Managed digital and manual filing systems.
- Protected patient rights through continued discretion and confidentiality.
Retail sales associate
Kiko Milano
West Thurrock, Thurrock
10.2017 - 01.2018
- Facilitated smooth checkout process, reducing wait times for customers.
- Provided product knowledge to customers for informed purchases.
- Lead the training of new staff members to improve team efficiency.
- Assisted in visual merchandising, improving shop floor appeal.
- Advised customers on product selection based on their needs.
- Managed stock levels for optimal store performance.
- Operated till systems correctly, ensuring accurate transactions.
- Dealt with returns, ensuring customer satisfaction.
- Maintained tidy sales floor to enhance shopping experience.
- Handled cash transactions accurately maintaining financial integrity.
- Contributed to sales targets through active promotion of products.
- Enhanced customer satisfaction by addressing and resolving complaints efficiently.
- Monitored display stock levels, replenishing for consistently well-stocked sales floor.
- Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.
Education
GCSEs - ENGLISH
Castle view School
Canvey Island, EssexGCSEs - Maths
Castle view school
Canvey Island, EssexSkills
- Email correspondence
- Typing speed efficiency
- Filing and paper management
- Ethical conduct
- Proactive engagement
- Strong empathy display
- Polite phone etiquette
- Policies and procedures
- personal management
- Administrative supervision
- Healthcare operations
- Goal Setting
- Team Work
- Scheduling
- Relationship Building
- Case Management
- Medical Terminology
- Working with Multidisciplinary teams
- Q
Timeline
Radiology Booking clerk
Mid and South Essex NHS Foundation Trust
09.2024 - Current
Trauma coordinator
Mid and South Essex NHS foundation Trust
04.2022 - 09.2024
Medical receptionist
Boleyn Medical Centre
01.2018 - 04.2022
Retail sales associate
Kiko Milano
10.2017 - 01.2018
GCSEs - ENGLISH
Castle view School
GCSEs - Maths
Castle view school
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