Leah-Marie Brown
Stockton-on-Tees,teesside
Summary
Organised hospitality professional with strengths in customer service, event coordination and staff supervision. Manages scheduling, stock control and health and safety standards while keeping standards high during busy service periods. Delivers clear communication, dependable support and a well-run workplace.
Overview
1
1
Certification
17
17
years of professional experience
Work history
Cafe manager
Leah Brown
Stockton-on-Tees, Teesside
2024.02 - 2025.04
- Streamlined operations for increased efficiency through effective staff scheduling.
- Implemented innovative menu changes, resulting in increased patronage.
- Handled customer complaints effectively, preserving the brand image.
- Upheld high cleanliness standards for optimal dining experience.
- Organised special events at the cafe, attracting more customers.
Avon representative
Avon
Stockton-on-Tees, teesside
2024.09 - 2024.12
- Handled customer queries promptly, leading to improved trust and rapport.
- Processed orders accurately for client satisfaction.
- Delivered ordered products personally to build strong customer connections.
- Showcased latest Avon catalogues during house visits, encouraging new purchases.
Public house manager
Leah Brown
Stockton-on-Tees, teesside
2023.01 - 2024.02
- Managed inventory, ensuring optimal stock levels and availability.
- Organised special events, increasing brand visibility and engagement within the community.
- Delegated tasks effectively amongst staff members, promoting teamwork.
- Created positive work environment through implementation of health and safety protocols.
- Managed daily operations, ensuring smooth running of the business.
Event decorator
Leah Brown
Stockton-on-Tees, Teessdie
2019.05 - 2023.08
- Sourced high-quality materials for decor from reliable vendors, ensuring durability and aesthetic appeal.
- Kept abreast of latest trends in event decoration to provide innovative ideas to clients.
- Applied creative problem-solving skills for overcoming any unforeseen challenges during decor setup.
- Maintained a clean, organised workspace which facilitated smoother operations on site.
Office junior
Vickers Chisman & Wishlasde Solicitors
Stockton-on-Tees, teesside
2008.04 - 2008.11
- Managed reception area, offering warm welcome to visitors and clients.
- Facilitated good working atmosphere with polite communication between staff members.
- Promoted a positive company image during client interaction ensuring client satisfaction.
- Ensured prompt responses to emails with professional communication skills.
- Conducted research for various projects using internet and other resources.
- Handled incoming calls professionally, providing information or transferring as needed.
Warehouse operator
Tetleys Tea
Stockton-on-Tees, teesside
2007.11 - 2008.04
- Loaded lorries to facilitate prompt delivery schedules.
- Improved warehouse efficiency by maintaining orderly stock locations.
- Assisted in inventory management, ensuring accurate records were kept.
Skills
- Commercial cooking
- Nutritional knowledge
- Food hygiene standards
- Budget management
- Financial oversight
- Waste management systems
- Equipment handling
- Staff training
- Multitasking under pressure
- High-pressure leadership
Affiliations
- Family
- Bowling
- Event Decorating
- Baking
- Printing and designing
Certification
I have a public house personal licence
Level 1 2 and 3 in food hygiene
I have varios certificates completing courses within Change Grow Live
Timeline
Avon representative
Avon
2024.09 - 2024.12
Cafe manager
Leah Brown
2024.02 - 2025.04
Public house manager
Leah Brown
2023.01 - 2024.02
Event decorator
Leah Brown
2019.05 - 2023.08
Office junior
Vickers Chisman & Wishlasde Solicitors
2008.04 - 2008.11
Warehouse operator
Tetleys Tea
2007.11 - 2008.04