Leah Casey
Achill,Mayo
Summary
Experienced Pharmacy Dispenser skilled in managing busy pharmacy operations for growing customer bases. Communicates and collaborates well to achieve productive counter and dispensary operations. Adheres to policies and procedures for safe, compliant patient services. Works thoroughly and attentively to complete tasks to specification. Committed to building knowledge and skills for increased capabilities and responsibilities. Offering strong communication and organisational skills combined with background in customer service and healthcare environments. Knowledgeable about managing prescriptions, providing patient support, and maintaining accurate records. Ready to use and develop skills in patient care, medication management, and teamwork in every role.
Overview
4
4
years of professional experience
1
1
year of post-secondary education
1
1
Certification
Work history
Pharmacy dispenser
Lancashire Teaching Hospitals
Lancaster, Lancashire
2024.01 - Current
- Handled sensitive data responsibly adhering to GDPR guidelines at all times.
- Delivered excellent customer service through knowledgeable advice on over-the-counter medicines.
- Assisted customers with queries regarding prescriptions, enhancing overall customer satisfaction.
- Maintained cleanliness within the pharmacy, providing a safe environment for staff and customers alike.
- Maintained high standard of patient care by accurately dispensing prescribed medications.
- Regularly checked expiry dates on medicine stocks to prevent selling out-of-date products.
- Provided relevant health advice to customers, promoting healthy living awareness.
- Supported the pharmacist with daily tasks, resulting in a more efficient working environment.
- Supported patients by advising on dosage instructions and potential side effects of medications.
- Processed prescriptions efficiently, ensuring all documentation was accurate and complete.
- Maintained patient confidentiality while handling sensitive medical information.
- Answered questions and offered advice to inform patients regarding prescription orders.
- Processed and dispensed prescriptions to doctors' instructions.
- Collaborated with hospital staff to maintain patient care continuity and minimise risks.
- Developed protocols for safe handling and dispensing of chemotherapy drugs, increasing safety standards.
- Implemented new dispensing systems to increase accuracy.
- Streamlined dispensing process, reduced waiting times for patients.
OTC sales assistant
Molloys Lifestyle Pharmacy
Achill, Mayo
2022.10 - 2023.11
- Facilitated timely stock replenishment to ensure product availability.
- Provided detailed product information through effective communication.
- Responded to customer needs promptly, fostering positive feedback and loyalty.
- Enhanced customer service by managing queries and complaints efficiently.
- Processed cash transactions swiftly, maintaining accurate accounting at shift end.
- Delivered after-sales service that encouraged repeat business.
- Established strong relationships with regular customers for ongoing patronage.
- Conducted daily inventory checks to monitor stock levels effectively.
- Assisted customers in product selection to maximise satisfaction.
- Managed till operations smoothly, minimising customer waiting time.
- Maintained up-to-date knowledge of products to offer suitable recommendations.
- Executed stock checks, faced-up shelves, and documented out-of-stock items to meet customer demand.
Bartender
McLoughlins Bar
Achill, Mayo
2022.04 - 2023.07
- Maintained cleanliness and organisation of bar to support customer satisfaction.
- Demonstrated understanding of drink recipes to aid customer experience.
- Provided service to customers encouraging repeat business.
- Handled cash transactions securely reducing risk of theft or fraud.
- Readied glasses, garnishes, ice and other bar equipment ahead of opening hours to ensure service readiness.
- Adapted to various situations maintaining efficiency during busy periods.
- Managed stock levels to prevent shortages during peak hours.
- Created inviting atmosphere through friendly interactions with customers.
- Checked identification of customers to ensure compliance with legal drinking age.
- Trained new staff members effectively to uphold service standards.
- Completed end-of-day cleanup resetting bar for next day.
- Tapped and attached new kegs to avoid supply disruptions for customers.
Education
NVQ Level 2 - Pharmacy Healthcare
Buttercups Training
Lancaster, Lancashire 2024.03 - 2024.10
Leaving Cert -
Colaiste Pobail Acla
Achill, Ireland 2022.06 - 2022.06
Junior Cert -
Colaiste Pobail Acla
Achill, Ireland 2019.06 - 2019.06
Skills
- Inventory control and stock management
- Time management skills
- Medical labelling proficiency
- Dosage calculation expertise
- Pharmaceutical knowledge
- Multitasking ability
- Patient confidentiality adherence
- Prescription accuracy
- Blood pressure monitoring
- Effective communication style
Certification
Full Irish Driving licence
Languages
English
Native
Irish
Native
Timeline
NVQ Level 2 - Pharmacy Healthcare
Buttercups Training
2024.03 - 2024.10
Pharmacy dispenser
Lancashire Teaching Hospitals
2024.01 - Current
OTC sales assistant
Molloys Lifestyle Pharmacy
2022.10 - 2023.11
Leaving Cert -
Colaiste Pobail Acla
2022.06 - 2022.06
Bartender
McLoughlins Bar
2022.04 - 2023.07
Junior Cert -
Colaiste Pobail Acla
2019.06 - 2019.06