Leah Bragoli
Guestling,East Sussex
Summary
Personable and motivated individual with a solid foundation in customer service and team leadership. Demonstrates strong communication and organisational skills, excelling in creating welcoming environments and supervising staff. Committed to enhancing client experiences and maintaining a positive, efficient workplace.
Overview
2
2
years of post-secondary education
5
5
years of professional experience
Work history
Front of house supervisor
The Two Sawyers
Pett, East Sussex
07.2024 - Current
- Delegated tasks to staff for efficient workflow management.
- Liaised with kitchen staff for timely food service delivery.
- Fostered a professional work environment through strong leadership skills.
- Monitored restaurant ambiance, contributing to a positive dining experience.
- Ensured smooth operations by effectively managing front of house duties.
- Handled customer complaints, ensuring swift resolution and client retention.
- Facilitated fast and efficient communication between front and back of house staff.
- Identified service gaps, developing plans to strengthen or expand offerings.
Receptionist
Warrior Square Surgery
Hastings, East Sussex
01.2024 - 07.2024
- Maintained an organised reception area for a professional business environment.
- Handled appointment scheduling to ensure smooth daily operations.
- Served as the initial point of contact for patients; providing warm greetings and helpful assistance upon arrival.
- Managed phone calls, resulting in effective communication flow within the practice.
- Greeted incoming patients in a professional manner and provided friendly, knowledgeable assistance.
Lifeguard
Freedom Leisure
Rye, East Sussex
10.2021 - 02.2022
- Undertook regular professional development training to stay updated on lifesaving techniques.
- Ensured safety of swimmers by diligent monitoring of pool activities.
- Enforced strict pool rules, reducing risk of accidents.
- Worked flexible shifts including holidays and weekends providing continuous coverage.
- Observed swimmers attentively, quickly responding to risks and concerns.
- Offered flexible schedule from early starts to weekend shifts.
Education
Diploma - Sports Science
Bexhill Sixth Form College
Bexhill, East Sussex 09.2021 - 06.2023
Level 2 award - Pool Lifeguarding, Intervention, Supervision and Rescue
Royal Lifesaving Society UK
Secondary School - undefined
Darrick Wood Secondary School
Orpington, KentSkills
- Microsoft Word, Excel, and PowerPoint
- Lifeguarding certification
- Hospitality management
- Team collaboration
Timeline
Front of house supervisor
The Two Sawyers
07.2024 - Current
Receptionist
Warrior Square Surgery
01.2024 - 07.2024
Lifeguard
Freedom Leisure
10.2021 - 02.2022
Diploma - Sports Science
Bexhill Sixth Form College
09.2021 - 06.2023
Secondary School - undefined
Darrick Wood Secondary School
Level 2 award - Pool Lifeguarding, Intervention, Supervision and Rescue
Royal Lifesaving Society UK