Niamh Williams
Leicestershire
Summary
History graduate from De Montfort University, equipped with sharp critical thinking and analytical skills honed through extensive academic dedication, though the degree primarily focused on research and analysis, there were also avenues that specialized in creativity, exhibition formation, and the psychological aspects of human interaction. Hospitality professional with 5+ years’ experience, including supervisory roles at The Lounges Group. Thrives in fast-paced, high-pressure environments, delivering exceptional customer service and driving team performance.
A tenacious and ambitious minded person with aspirations to proceed professionally in innovative and creative spaces. I am proactive, able to reach deadlines and perform under pressure, alongside the ability to work both independently and collaboratively within a team.
Overview
6
6
years of professional experience
Work History
Front of House Supervisor
Lounges Group
08.2024 - Current
- Promoted to Front of House Supervisor within 5 months of transferring branches, demonstrating strong leadership, adaptability, and reliability.
- Successfully balanced increased responsibilities in a fast-paced hospitality environment alongside full-time studies at De Montfort University.
- Supported management in leading and motivating a high-energy front-of-house team across up to 14 weekly shifts, ensuring consistent service excellence and operational rhythm.
- Set service benchmarks and led by example to maintain high standards of hospitality, atmosphere, and attention to detail throughout each shift.
- Planned, delegated, and supervised front-of-house duties, coordinating team performance and uplift in guest satisfaction.
- Monitored and reported on key performance indicators, including staff productivity, and customer feedback.
- Handled recruitment support, staff training, scheduling, and recruitment-related tasks to maintain efficient staffing and operational continuity.
- Maintained strong operational oversight, such as overseeing cleanliness, food & beverage standards, stock control, and compliance with hygiene and safety procedures.
- Acted as a point of escalation for guest feedback and complaints, addressing issues quickly and effectively to uphold customer satisfaction.
Bar and Waiting Team Member
Lounges Group
03.2024 - 08.2024
- Transferred from Tarro Lounge to Volpo Lounge to work closer to university, demonstrating strong commitment to balancing work responsibilities with academic priorities.
- Transitioning between branches provided a familiar environment while offering opportunities to take on additional responsibilities, where I successfully supported stock control and restocking to maintain product availability during high-volume periods.
- Confidently handled payments, operated till and POS systems, and assisted with end-of-day cashing-up procedures.
- Recognised for the ability to quickly adapt to different service scenarios, balancing multiple customer expectations with professionalism.
Bar and Waiting Team Member
Lounges Group
01.2020 - 03.2024
- Delivered warm, adaptable front-of-house service to a wide range of customers, tailoring tone and pace based on individual needs, from solo coffee drinkers to large celebratory groups.
- Provided consistently attentive, personable service throughout busy shifts, ensuring a positive guest experience.
- Collaborated closely with colleagues and management across up to 14 shifts per week to ensure smooth daily operations.
- Accurately processed orders, served food and drinks efficiently, and actively promoted daily specials to boost sales.
Education
BA - Modern History, Art History, Curation & Political sciences
De Montfort University
LeicestershireA level - History, Philosophy and ethics, English
Rugby High School
GCSE -
Lutterworth High School
Bronze Award -
Duke of Edinburgh
DeMontfort Law Program -
Skills
- Team supervision
- Initiative and proactivity
- Customer engagement
- Polite demeanour
- Operational oversight
- Customer service
- Communication proficiency
- Professional ethics
- Canva
- Microsoft Excel
- Microsoft Word
- Microsoft Powerpoint
- Readymag
Additional Education
- Duke of Edinburgh, Bronze Award
- DeMontfort Law Program, Weeklong additional education program
References
- Alex Hodgson, General Manager, Volpo Lounge, +447507015219, Reported to Alex at Volpo Lounge
- Joshua Collins, Assistant Manager, Volpo Lounge, +447710803599, Reported to Joshua at Volpo Lounge
Hobbies and interests
- Motorsport
- Foreign travel
- Cooking
- Art
- Fashion
Timeline
Front of House Supervisor
Lounges Group
08.2024 - Current
Bar and Waiting Team Member
Lounges Group
03.2024 - 08.2024
Bar and Waiting Team Member
Lounges Group
01.2020 - 03.2024
BA - Modern History, Art History, Curation & Political sciences
De Montfort University
A level - History, Philosophy and ethics, English
Rugby High School
GCSE -
Lutterworth High School
Bronze Award -
Duke of Edinburgh