Lea Jauris

• Manage administrative tasks across the full lifecycle of claims, supporting regional teams
• Handle shared mailboxes and respond to stakeholder enquiries within required timelines
• Review and process correspondence from a range of stakeholders, including legal representatives and NHS organisations
• Update claims management systems and Microsoft Office records to keep case information accurate and up to date
• Handle sensitive information in line with confidentiality requirements
• Coordinate diaries, schedule meetings, and support case handlers with workload organisation
• Adapted to new systems during migration and supported colleagues through the transition
• Processed over 50 payment corrections within tight deadlines following system changes
• Balanced workload priorities during this period to maintain service delivery
• Provide guidance to colleagues on new systems and processes where needed
• Assist in training team members to maintain consistency in processes and system use
• Support small project tasks within set timelines alongside day-to-day responsibilities
• Work closely with colleagues to manage workloads and maintain service standards
• Build positive working relationships with both internal teams and external stakeholders
• Identify areas for improvement in day-to-day processes and support changes where needed
  

• Created content for websites, blogs, and social media in line with brand tone
• Developed SEO strategies to improve search rankings and increase web traffic using tools such as Semrush and Google Analytics
• Carried out keyword research and updated website content to improve organic performance
• Wrote copy for email campaigns and landing pages to support conversion goals
• Worked on off-page SEO strategies to improve website authority
• Reviewed content performance and suggested improvements based on data
• Worked closely with design and marketing teams on website layout, content, and overall tone
• Contributed to the direction of website content to ensure consistency across platforms
• Provided guidance on implementing SEO updates and content changes
• Supported the delivery of digital projects from planning through to completion
• Managed social media content, including scheduling and engagement
• Carried out market research and competitor analysis to support decision-making
• Assisted in developing strategies to improve customer engagement and retention

• Assisted customers with a range of bank transactions and account enquiries
• Processed transactions in line with FCA regulations and internal policies
• Identified potential scam transactions and made informed decisions using internal systems
• Supported customers by explaining fraud risks and how to protect their accounts
• Raised claims for fraudulent activity to ensure appropriate action was taken
• Verified customer identity and transaction legitimacy across multiple systems
• Maintained strict confidentiality when handling sensitive financial information
• Followed Anti-Money Laundering procedures and completed accurate reporting where required
• Worked with colleagues and other departments to resolve customer queries
• Managed workload effectively in a fast-paced environment while maintaining service standards
  

• Handled customer queries and emails relating to bookings, meetings, and events
• Managed Outlook for the Vice President of Sales, including scheduling and prioritising communications
• Prepared and maintained expense and revenue reports using Excel
• Supported the sales and marketing team with day-to-day operational tasks
• Trained new team members on managing client accounts and using internal systems
• Introduced a new reporting system which improved efficiency and reduced processing time
• Worked closely with senior stakeholders to ensure reporting and coordination were accurate
• Supported a key client account by coordinating work across team members
• Allocated tasks within the team and reviewed outputs to ensure quality and consistency
• Helped colleagues with system-related queries and shared knowledge where needed
• Coordinated with different departments to ensure tasks were completed on time
• Identified areas where processes could be improved and contributed to changes
• Maintained clear communication across teams to support smooth operations

• Scheduled meetings and coordinated appointments with suppliers and third parties
• Supported recruitment by shortlisting candidates and arranging interviews in line with HR processes
• Maintained HR records and handled documentation in line with company procedures
• Managed sensitive information with a high level of confidentiality
• Handled reception duties and responded to customer enquiries
• Managed incoming calls and correspondence, directing queries appropriately
• Organised files and documents to improve workflow and accessibility
• Supported managers with general administrative tasks
• Coordinated deliveries and tracked company purchases
• Followed company policies to ensure consistency in administrative processes
  

• Assisted the managing director in marketing and sales campaigns
• Arranging meetings with different clients for service promotions
• Assisted the marketing department in writing business proposals, emails and telephone calls

Assisted the managing director by cross checking different marketing strategies, and in finalising marketing budget