Aleksandra Staniak
South Woodford, London
Summary
Experienced professional with focus on supporting claims processing and customer service. Capable of streamlining workflows and resolving client issues promptly through strong organisational skills and attention to detail. Proven track record of maintaining high accuracy and compliance in documentation and claims management. Committed to leveraging skills in claims management systems to drive organisational success. Proficient in IT skills including Microsoft 365, Excel, PowerPoint, Word, and Outlook.
Overview
8
8
years of professional experience
Work history
Claims Assistant
NHS Resolution
London
2026.01 - Current
- Produced data reports to identify cases for internal and external resolution meetings within the Claims Intervention Team
- Maintained accurate claims records using NHS Resolution Claims Management System
- Created and managed Excel trackers to monitor and report on claims processes and performance
- Coordinated meeting schedules with Claims Managers, panel firms, and claimant representatives, supporting claim progression and resolution
- Drafted routine claims correspondence and completed file closure documentation
- Consolidated monthly panel MI returns into centralised reports for the Data Team, using BI dashboards and pivot tables to analyse trends and flag anomalies
- Supported case managers and leadership on projects, process improvements, and ongoing reviews
- Performed general administrative duties, including expenditure tracking and cross-team support
- Ensured compliance with NHS Resolution policies and maintained strict confidentiality when handling sensitive information
HR & OD Resourcing Coordinator
NHS Resolution
London
2025.01 - 2026.01
- Delivered comprehensive and legally compliant resourcing offers to NHS through independent and collaborative efforts.
- Provided responsive recruitment administration services, ensuring compliance with NHS Employers and AFC standards.
- Analysed recruitment data in Excel to produce outcome-driven reports, enabling informed decision-making for recruiting managers.
- Maintained up-to-date staff files across manual and electronic systems, adhering to payroll deadlines.
- Worked closely with the Claims Directorate to coordinate recruitment initiatives, streamline hiring processes, and support talent acquisition for key roles.
- Managed all administrative aspects of recruitment and selection processes effectively.
- Liaised with recruiting managers to ensure job descriptions and advertisements met organisational needs.
- Posted adverts on NHS Jobs and ATS within specified timescales, ensuring visibility on relevant job sites.
- Coordinated interview arrangements according to advertisement schedules while keeping recruiting managers informed.
- Ensured accuracy of all correspondence issued in line with departmental KPIs.
- Assisting Resourcing Advisor's and Resourcing Manager's in projects as and when required.
- Provided comprehensive diary management support to Hiring Managers, ensuring efficient scheduling and coordination of meetings and interviews.
Recruitment Consultant
Venn Group
London
2022.06 - 2024.12
- Collaborated with team to deliver tailored talent solutions for clients.
- Acted as trusted advisor throughout end-to-end hiring process for candidates and clients.
- Established relationships through virtual and face-to-face meetings with clients and candidates.
- Gained comprehensive understanding of companies, industry, culture, and work environment.
- Managed correspondence by answering phone calls, responding to emails, and redirecting inquiries.
- Coordinated meetings, appointments, and events while managing multiple calendars.
- Maintained organised records, including financial, personnel, and client-related documentation.
- Advertised vacancies through drafting and placing adverts across diverse media platforms.
- Conducted pre-interview screening calls to assess candidate suitability and interest.
- Supported development of marketing material for promoting agency's services amongst potential clients.
- Tailored CVs of registered candidates according to specific job requirements before sending them over to clients.
- Enhanced candidate database by actively reaching out to prospective talent on professional networking platforms.
Senior Style Advisor
Mint Velvet
Oxford
2020.02 - 2022.06
- Styled clients and provided product knowledge, offering alternatives to meet needs.
- Greeted customers and prioritised their requirements, ensuring exceptional service.
- Successfully opened and closed store while managing cash operations as keyholder.
- Recruited, trained, and supervised staff, fostering a collaborative environment.
- Maximised profitability by setting and achieving sales targets.
- Created eye-catching visual displays that guided customers throughout the store.
- Completed business reporting and communicated performance insights to area manager.
- Maintained accurate financial records and monitored stock levels for loss prevention.
Sales Advisor for Dune London
Debenhams
Oxford
2019.10 - 2019.12
Customer Service Assistant
Sainsburys
Oxford
2018.09 - 2019.04
Counter Assistant
Sainsbury’s Supermarket
Maidenhead
2018.06 - 2018.09
Education
MSc - Marketing
Oxford Brookes University
BA (Hons) - Business and Management
Oxford Brookes University
Skills
- Team building
- Customer service
- Recruitment processes
- Attention to detail
- Excellent communication skills
- Interpersonal skills
- Negotiation skills
- IT skills: Microsoft 365, Excel, PowerPoint, Word, Outlook
- Customer Relationship Management: Access Group CRM
- Applicant Tracking System: Jobtrain ATS
- Claims Management System
Affiliations
- Enjoy outdoor walks, travelling, cooking and spending quality time with family and friends.
Timeline
Claims Assistant
NHS Resolution
2026.01 - Current
HR & OD Resourcing Coordinator
NHS Resolution
2025.01 - 2026.01
Recruitment Consultant
Venn Group
2022.06 - 2024.12
Senior Style Advisor
Mint Velvet
2020.02 - 2022.06
Sales Advisor for Dune London
Debenhams
2019.10 - 2019.12
Customer Service Assistant
Sainsburys
2018.09 - 2019.04
Counter Assistant
Sainsbury’s Supermarket
2018.06 - 2018.09
BA (Hons) - Business and Management
Oxford Brookes University
MSc - Marketing
Oxford Brookes University