Layla Wileman
Cheadle,Stockport
Summary
Dynamic professional with expertise in safety regulations compliance and tourist attractions knowledge, demonstrating multicultural sensitivity and event planning expertise. Skilled in travel arrangements handling and luggage handling efficiency, complemented by marketing and upselling techniques. Marine safety training enhances problem-solving abilities, maintaining calm under pressure while excelling in public relations and upselling. Career goals include leveraging these competencies to drive success in the tourism and hospitality industry.
Overview
4
4
years of professional experience
7
7
years of post-secondary education
Work history
Royal Navy Reservist
Ministry of Defence
Liverpool, merseyside
05.2025 - Current
- Demonstrated safe handling procedures for decreased risk of accidents.
- Supervised weapons handling training, ensured safe use of firearms by troops.
- Demonstrated expertise in handling various types of firearms safely and proficiently during engagements with enemy forces.
- Conducted comprehensive testing post-repair to confirm functionality and safety of firearms.
- Utilised hands-on approach during firearms and self-defence lessons, guaranteeing officer safety on duty.
- Marinisation course, Powerboat driving
- Carried out day-to-day duties accurately and efficiently.
- Successfully delivered on tasks within tight deadlines.
- Worked flexible hours, covering nights, weekends and bank holidays.
- Cleaned work areas and equipment to maintain faultless hygiene standards.
Retail assistant
Boots UK
Poynton, Cheshire East
10.2024 - Current
- Processed online orders accurately and promptly for improved e-commerce service delivery .
- Stayed updated on current promotions and new products to provide accurate information to customers.
- Resolved customer complaints, ensuring satisfaction and repeat business.
- Helped in the setup of special events and promotional activities within the store.
Waitress
The Little Hideout Cafe
Cheadle, cheshire
04.2022 - 10.2024
- Resolved customer complaints through effective communication, enhancing customer satisfaction.
- Provided customised services for parties, accommodating special event needs to enhance guest experience.
- Met special dietary requests with careful preparation and presentation of dishes.
- Maintained clean and organised dining area for customer comfort.
- Streamlined restaurant operations by assisting with inventory management, ensuring efficient service.
Education
A-Levels - Drama, Spanish, Sociology
Aquinas College
Stockport 09.2024 - 06.2026
GCSEs -
Cheadle Hulme highschool
Cheadle Hulme, Stockport 09.2019 - 06.2024
Skills
- Safety regulations compliance
- Tourist attractions knowledge
- Multicultural sensitivity
- Event planning expertise
- Travel arrangements handling
- Luggage handling efficiency
- Marketing and upselling techniques
- Marine safety training
- Problem-solving
- Calm under pressure
- Public Relations
- Upselling
Timeline
Royal Navy Reservist
Ministry of Defence
05.2025 - Current
Retail assistant
Boots UK
10.2024 - Current
A-Levels - Drama, Spanish, Sociology
Aquinas College
09.2024 - 06.2026
Waitress
The Little Hideout Cafe
04.2022 - 10.2024
GCSEs -
Cheadle Hulme highschool
09.2019 - 06.2024