William Shone

Serving as a trained Army Reservist within a combat engineering unit, operating in physically and mentally demanding environments that require discipline, teamwork, and rapid problem-solving under pressure. Regularly balancing military commitments alongside civilian employment while maintaining high performance in both.

Outlined main duties.

• Completing military engineering training including fieldcraft, construction, obstacle clearance, and equipment operation
• Working effectively within small teams to execute tasks in time-critical and high-pressure scenarios
• Maintaining weapons handling competence and strict safety standards
• Conducting physical training to sustain operational fitness and resilience
• Supporting logistics, equipment preparation, and site set-up for exercises and deployments
• Following precise instructions and standard operating procedures with zero tolerance for error
• Demonstrating reliability through punctuality, professionalism, and accountability
• Contributing to team leadership, communication, and morale during exercises

Skills Developed:

• Leadership and teamwork
• Discipline and accountability
• Decision-making under pressure
• Problem-solving and adaptability
• Strong work ethic and resilience
• Time management and commitment
• Health & safety awareness

Listed completed courses.

• Basic Training, Exeter.
• Battle Camp, Grantham.

• Operated hand tools including trowels, floats, and brushes to deliver precise finishes.
• Mixed plaster to achieve optimal consistency while ensuring effective material management.
• Utilised scaffolding and ladders to reach high surfaces for plastering.
• Mixed plaster to achieve optimal consistency while ensuring effective material management.
• Ensured safety procedures were followed at all times during project completion.
• Kept work area clean, minimising dust and debris accumulation during tasks.
• Reliable early starts, physical labour, and long shifts when required.

Delivered efficient front-of-house service in a fast-paced small restaurant environment, supporting customer service, food preparation, and daily operations to ensure smooth service and high cleanliness standards.

Key responsibilities:

• Taking orders, serving food and drinks, and handling customer requests professionally
• Managing busy service periods while maintaining speed and accuracy
• Handling payments and operating the till
• Provided assistance with basic food preparation and kitchen support
• Cleaning tables, kitchen areas, and maintaining hygiene standards
• Supporting opening/closing duties and general upkeep of the restaurant

Skills developed:

• Customer service
• Multitasking under pressure
• Teamwork
• Time management
• Reliability and work ethic

Delivered high-end customer service and drove sales within a premium fashion retail environment, representing the brand professionally while building strong customer relationships and consistently contributing to daily revenue targets.

Key responsibilities:

• Providing personalised, one-to-one customer service and styling advice to enhance the buying experience
• Driving sales through confident product knowledge, upselling, and cross-selling
• Building rapport with repeat customers and developing client loyalty
• Handling cash, card transactions, and tills accurately
• Managing stock replenishment, visual merchandising, and maintaining premium store presentation standards
• Supporting store targets, promotions, and product launches
• Working efficiently during high-footfall periods while maintaining service quality
• Opening/closing the store and ensuring security and operational procedures were followed

Skills developed:

• Sales and persuasion
• Customer relationship management
• Communication and professionalism
• Target-driven performance
• Attention to detail and brand presentation
• Team collaboration in fast-paced environments