Layla Kilburn

Restaurant Supervisor

Managed the day-to-day operations of a busy restaurant, ensuring excellent customer service and a welcoming dining experience. Supervised and supported front-of-house staff, coordinating shifts, delegating responsibilities, and assisting with staff training. Handled customer enquiries and resolved complaints professionally, maintaining high levels of customer satisfaction. Worked closely with kitchen and management teams to ensure smooth service, particularly during busy periods. Monitored stock levels, maintained food hygiene and health and safety standards, and helped drive a positive team culture. Developed strong leadership, communication, organisation, and problem-solving skills in a fast-paced hospitality environment.

Supported the learning, development, and wellbeing of children in a safe, nurturing, and inclusive environment. Passionate about working with children and helping them grow in confidence, independence, and key developmental skills. Planned and delivered age-appropriate activities to promote social, emotional, physical, and educational development, while observing and recording children's progress. Built positive relationships with children, parents, and colleagues, ensuring effective communication and safeguarding practices were maintained at all times. Assisted with daily care routines, encouraged positive behaviour, and contributed to creating an engaging environment that supported each child's individual needs. Developed strong communication, teamwork, organisation, and childcare skills.

Provided excellent customer service in a fast-paced retail environment, assisting customers with enquiries, product locations, and purchases. Operated tills accurately, handled cash and card transactions, replenished stock, and maintained high standards of store presentation. Supported customers at self-service checkouts, resolved issues professionally, and worked collaboratively with colleagues to ensure an efficient and positive shopping experience. Developed strong communication, problem-solving, teamwork, and organisational skills.

Worked in a busy burger takeaway, providing front-of-house customer service by greeting customers, taking orders, handling payments, and resolving queries in a professional manner. Prepared food to company standards, maintained high levels of cleanliness and food hygiene, coordinated with kitchen staff to ensure accurate and timely orders, and delivered a positive customer experience in a fast-paced environment. Developed strong communication, teamwork, cash-handling, and time-management skills.