Ryan Medhurst

As a Concierge Supervisor at Third Space, I was responsible for leading and managing a team to ensure the highest standards of service were consistently delivered to members. Working alongside the Concierge Manager, I helped drive operational excellence, customer satisfaction, and revenue growth through meticulous team leadership, goal-setting, and performance monitoring.

• Working closely alongside the Concierge Manager to win concierge team of the quarter for quarter 3 2024 and 2nd place quarter 4 2024.
• Achieved the highest Employee Engagement Survey score in October at 95%.
• Hit the target of the year for retail sales getting recognition from Managing Director - £8k in September.
• Managed all aspects of in-club retail, including inventory control, stock ordering, regular stock takes, and providing comprehensive training to staff to ensure product knowledge and excellent customer service.
• Led regular team meetings to review performance metrics, share departmental updates, and communicate key goals, ensuring the team was aligned and informed on targets and company priorities.
• Conducted thorough daily reports and led comprehensive training on accident and incident reporting, ensuring the highest standards of health and safety.
• Fostered cross-training between sales, NFF, housekeeping, and group exercise teams to support staff development and uphold high standards of service.
• Coordinated with facilities and housekeeping to maintain the club's exceptional standards.
• Organised team bonding events and recognition initiatives to cultivate a collaborative and motivated environment, celebrating both individual and team accomplishments while boosting morale and enhancing engagement
• Managed the onboarding of new staff, ensuring they were equipped with the skills and knowledge to deliver exceptional service and proactively meet guests' needs
• Served as the primary point of contact for escalated customer concerns, addressing issues promptly and ensuring a seamless, positive experience for guests

The Member Concierge at Third Space plays a pivotal role in ensuring exceptional customer service and member satisfaction. Acting as the face of the club, the Member Concierge serves as the primary point of contact for members and guests, providing personalized assistance and support. This role requires a strong commitment to delivering an unparalleled experience, anticipating member needs, and maintaining a welcoming and professional environment.

• Providing assistance to other departments to ensure smooth operations.
• Developing strong relationships with members, understanding their preferences and needs.
• Proactively addressing feedback and concerns to ensure member satisfaction.
• Addressing inquiries, reservations, and appointments promptly and accurately.
• Winning Team Member of the Month in October 2023
• Exceeding Member Satisfaction Goals
• Resolving Member Issues Effectively

Taking responsibility for assisting the owner in day-to-day operations, ensuring customer satisfaction, supervising and coordinating employees, and maintaining high standards of cleanliness and safety. To also be responsible for managing inventory, setting and achieving sales goals, and promoting the salon's products and services to new and existing customers. Alongside running the reception desk and providing excellent customer service, managing salon appointments, answering phone calls.

Key Responsibilities

• Ensuring that the salon meets all health and safety standards, including cleanliness, sanitation and maintenance

• Creating promotional strategies to attract new customers and retain existing ones

• Managing salon budget and expenses whilst working with the owners to achieve profitability

• Developing and implementing strategies to achieve store goal

• Managing inventory levels and order supplies as needed

Learning and honing barbering skills under the guidance of a licensed barbershop. Providing haircuts, shaves, beard trims, and other grooming services to customers, and assisting in maintaining the cleanliness and organisation of the barber shop. Providing excellent customer service and promoting the barber shop's products and services