LAYKAN BYRNE

Cover Supervisor – Pencoedtre High School (Ongoing)

As a Cover Supervisor, I maintain a positive and productive learning environment by ensuring pupils remain engaged with assigned work and follow classroom expectations in the absence of their teacher. I effectively manage classroom behaviour, maintain order, and support pupils' learning across a variety of subjects.

I have also independently managed own classes, supporting pupils with a wide range of learning needs, including additional learning needs (ALN), autism spectrum disorder (ASD), and other individual educational needs. Through building positive relationships, adapting teaching approaches, and providing consistent support, I have made a significant and positive impact on pupils' confidence, engagement, behaviour, and overall progress.

My responsibilities include supervising lessons, taking attendance, collecting completed work, and responding appropriately to immediate issues or emergencies in line with school policies and procedures. I communicate effectively with teaching staff regarding pupil progress, behaviour, and safeguarding concerns to ensure the ongoing welfare and success of all students.

I adapt confidently to different classroom settings and subjects, creating an inclusive environment where every pupil feels supported, valued, and encouraged to achieve their full potential.

I have worked within the Vale Family First Holiday Club play scheme during school holidays, supporting children and young people in a structured and engaging environment. The provision supports individuals aged 4–18 with disabilities and additional learning needs, offering inclusive and enriching activities tailored to a wide range of abilities and developmental stages.

My role involves providing consistent support and a positive, reassuring presence, helping to promote engagement, enjoyment, and overall wellbeing. I assist in the planning, preparation, and delivery of child-centred activities, ensuring they are accessible, inclusive, and adapted to meet individual needs. I work as part of a team to encourage participation in active, creative, and enriched experiences that support social, emotional, and physical development.

As a qualified Nursery Nurse (NVQ Level 3), I work within Si Lwli Nursery supporting the care, learning, and development of young children in a nurturing Welsh-speaking environment, where Welsh is used daily as the children’s first language.

I focus on ensuring that children are happy, safe, and fully supported, while promoting a child-centred approach in all aspects of practice. I contribute to creating a stimulating, engaging, and well-organised learning environment that supports children’s curiosity, confidence, and early development.

A key part of my role is building strong and positive relationships with parents and carers, ensuring effective communication to support each child’s individual needs and progress. I also take part in parents’ evenings, discussing children’s development and next steps in learning.

I am responsible for maintaining confidentiality at all times and ensuring that safeguarding, health, and safety procedures are consistently followed. In addition, I regularly complete relevant training to ensure my practice remains up to date and that children receive the highest standard of care and support.

In my role as a Collections Advisor at BT, I was responsible for managing a portfolio of live and overdue debt, ensuring a professional, empathetic, and customer-focused approach at all times.

I took ownership of customer accounts, working to resolve payment issues, disputes, and financial difficulties by clearly communicating available options and agreeing suitable payment arrangements. This required strong communication skills, active listening, and the ability to handle sensitive conversations with professionalism and understanding.

I provided support to Welsh-speaking customers, offering assistance in their preferred language to ensure clear communication and a positive customer experience. I consistently demonstrated adaptability, flexibility, and a self-motivated approach within a fast-paced environment, while contributing effectively as part of a wider team.

During my time at NEXT, I was a key member of the team and consistently delivered high standards of customer service in a fast-paced retail environment. I took pride in maintaining a positive and professional approach while supporting both customers and colleagues on a daily basis.

My responsibilities included providing excellent customer service, working across the shop floor, stockroom operations, and deliveries, ensuring that all areas of the store were well organised and up to date. I was also trusted with additional responsibility, including supporting the smooth running of the shop floor and ensuring tasks were completed efficiently and to a high standard.

In addition, I played an active role in the recruitment and onboarding process for the store. This included conducting telephone interviews, supporting assessment processes, delivering inductions, and providing ongoing training and support to new staff members.

I am a hardworking, reliable, and motivated team member who consistently strives to perform to the best of my ability and contribute positively to team success.

I worked as a Call Centre Operator for SSE through an agency, gaining valuable experience in a fast-paced customer service environment. My role involved supporting customers with meter readings, providing accurate information, and offering tailored energy pricing options for gas and electricity.

A key aspect of my role was handling customer complaints effectively and professionally. I took pride in resolving issues by not only addressing queries but also identifying appropriate resolutions and offering fair redress where necessary, ensuring a positive customer outcome.

I developed strong communication and active listening skills, with a focus on delivering excellent customer service and turning challenging situations into positive experiences. I am highly motivated by helping customers and consistently strive to provide a professional, empathetic, and solution-focused approach.

I worked within Lloyds Banking Group for several years, progressing from an earlier role at Halifax in 2010 before developing into a Personal Banking Advisor position in branch. During this time, I gained extensive experience in financial services, customer support, and branch operations, and progressed through the business by taking on additional responsibilities.

My role involved supporting customers in branch with a range of personal banking needs, including opening accounts, processing credit card and loan applications, and making referrals to mortgage advisors. I also provided guidance to customers to ensure they accessed the most suitable products and services for their needs.

A key focus of my role was delivering exceptional customer service and identifying opportunities to support customers in improving their financial wellbeing, often helping them achieve significant savings and better financial outcomes. I took pride in making a positive difference to customers’ experiences and ensuring their needs were handled efficiently and professionally.

I was proactive in supporting branch operations, including reducing customer waiting times by offering alternative service channels and ensuring smooth customer flow within the branch. I consistently demonstrated strong communication skills, attention to detail, and a commitment to delivering a high standard of service in a fast-paced environment.