Summary
Overview
Work history
Education
Skills
Languages
References
Timeline
Generic

Laya Xavier

Darlington,Durham

Summary

Professional with a Master’s degree in Management and a strong focus on results, adaptability, and continuous improvement. Skilled in operations management, process improvement, resource planning, and stakeholder engagement, contributing to increased organizational efficiency and service delivery. Experienced in team collaboration, performance monitoring, and problem-solving, thriving in fast-paced and dynamic environments. Aiming to utilise expertise to enhance operational performance, drive efficiency, and support business growth.

Overview

4
4
years of professional experience
8
8
years of post-secondary education

Work history

Care assistant

Springfield carehome
Darlington, Durham
12.2023 - Current


  • Delivered excellent service by addressing concerns.
  • Adhered strictly to professional standards, regulations and policies at all times while executing duties.
  • Documented reports on daily observations accurately, helping in keeping track of every clients progress over time.
  • Maintained confidentiality and compliance standards for client.
  • Collaborated with team members to develop tailored care strategies for individual needs.
  • Participated actively in team meetings to enhance service delivery and quality of life for residents.
  • Maintained composure during crises, providing reassurance to residents and families.
  • Used outstanding communication and interpersonal skills to build positive relationships with clients for exceptional satisfaction ratings.
  • Submitted reports to manager regarding status of client.

Crew member

McDonald's
Darlington, Durham
05.2023 - 12.2023
  • Engaged with customers, delivering exceptional service and promptly resolving issues.
  • Monitored stock levels, assisting in inventory management to minimise waste.
  • Collaborated with team members to ensure efficient service during peak periods.
  • Trained new crew members on operational procedures and customer service standards.
  • Provided personalised customer service fostering loyalty amongst clients.
  • Executed daily operation procedures ensuring adherence to company's policies.
  • Resolved customer complaints quickly, restoring trust in service quality.
  • Supported management in administrative tasks enhancing operational efficiency.

Assessment Service Delivery Consultant

RM Educations India Pvt LTD
Trivandrum, India
03.2022 - 08.2022
  • Conducted quality checks on substantial data volumes for assessment services.
  • Supported service delivery team in achieving SLAs for global educational customers.
  • Maintained accurate records of assessment results and feedback for quality assurance.
  • Collaborated with stakeholders to define requirements for assessment services.
  • Participated in training sessions to enhance knowledge of assessment methodologies.
  • Reviewed assessment materials to ensure compliance with established standards.

Education

Master of Science - Management

Teesside University
Middlesbrough
01.2023 - 01.2025

Bachelor of Business Administration - Commerce

All Saints College
India
03.2015 - 04.2018

A-Levels - Commerce

Our Lady Of Mercy Higher Secondary School
India
05.2013 - 03.2015

GCSEs - Combination of English, Science, Math and Geography

Our Lady of Mercy Higher Secondary School
India
04.2012 - 03.2013

Skills

  • Active Listening
  • Team Work
  • Time Management
  • Problem-Solving Skill
  • Client satisfaction-focused
  • Client communication
  • Client comfort
  • Risk identification and mitigation
  • Proven adaptability
  • Results-Driven mindset
  • Critical thinking capabilities
  • Stakeholder communication
  • Client safety

Languages

English
Fluent
Hindi
Fluent
Malayalam
Native

References

References available upon request.

Timeline

Care assistant

Springfield carehome
12.2023 - Current

Crew member

McDonald's
05.2023 - 12.2023

Master of Science - Management

Teesside University
01.2023 - 01.2025

Assessment Service Delivery Consultant

RM Educations India Pvt LTD
03.2022 - 08.2022

Bachelor of Business Administration - Commerce

All Saints College
03.2015 - 04.2018

A-Levels - Commerce

Our Lady Of Mercy Higher Secondary School
05.2013 - 03.2015

GCSEs - Combination of English, Science, Math and Geography

Our Lady of Mercy Higher Secondary School
04.2012 - 03.2013

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Laya Xavier