Jacquiline G. Njau
Bristol,Bristol
Summary
Compassionate Student Social Worker with robust experience in health and social care, including personal care in care homes and support for adults with mental health needs. Currently working with children and young people in care, facilitating family contact and adopting a holistic approach to meet family needs. Effective communicator skilled in building professional relationships and applying relevant legislation and organisational policies to deliver quality support.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Care Assistant
St Monica Trust
01.2023 - Current
- Delivered personal care and support to enhance residents' comfort and dignity.
- Supporting people living with dementia into realising themselves and their potential and attending to their calls.
- Providing emotional support to the residents.
- Encouraging and reminding residents to take their medication on time.
- Assisted with mobility by hoisting residents.
- Assisting and managing movement equipment like wheelchairs and stand-up lifters.
- Observing and recording and reporting the progress of the residents’ well-being.
- Encouraging the residents to participate in various activities offered by the organisation.
- Participated in training sessions to enhance skills and improve care quality.
- Supported residents at Chocolate Quarter by fostering a compassionate and engaging environment.
Student Social Worker
Bristol City Council
Bristol
09.2025 - 03.2026
- Writing detailed case notes following visits and supervised family contact, ensuring accurate, timely, and professional documentation in line with local authority standards.
- Performing statutory visits to the children and their foster carers.
- Advocated for children and families to ensure their voices were heard.
- Attended Personal Education Plan (PEP) meetings and care plan reviews to advocate for children's educational needs.
- Facilitated communication between foster carers and families, managing conflicts to ensure positive relationships.
- Attended multi-agency meetings with the aim to deliberate on the children’s progress in their placements.
- Organised and oversaw supervision of family time to support children's emotional well-being.
- Working in a trauma-informed way when working with children with traumatic experiences.
- Conducted risk assessments to identify potential hazards and ensure safety measures were in place.
- Participate in safeguarding processes.
- Participate in the learning and development courses offered by the council.
Support Worker
Supported Independence
01.2025 - 05.2025
- Ensured service users felt safe, promoting mental and emotional stability to support independent living with minimal assistance.
- Provide person centred way of working to the service users ensuring they receive the service that is for their best interest.
- Assist by providing advocacy by ensuring the service user's voices are heard and their wishes respected.
- Offering prescribed medication to the service users and reminding the self-medicating service users to take the medication.
- Supported service users in daily activities, prompting with chores such as cleaning, shopping, and social engagement.
- Engaging with the service users throughout-doors activities and regular cooking of different cultural food together.
- Coordinated with professionals including GPs, psychologists, psychiatrists, care coordinators, and social workers to enhance service user care.
- Supporting with group work activities and starting to lead in some aspects of the group work.
- Completed role-related assessments and ensured timely submission of written work to meet manager's standards.
- Completed academic placement to gain practical experience in a professional setting.
Health Care Assistant
Mlolongo Community Health Centre
01.2015 - 01.2022
- Administering medications to clients through Webster Packs.
- Managed bowel care routines to ensure client comfort and health.
- Cleaning, maintaining, and adjusting catheters and colostomy.
- Delivered personal assistant services to enhance clients' daily activities and quality of life.
- Supported clients with exercises and facilitated outings and shopping trips to promote physical and social engagement.
- Coordinated a varied programme of social activities to foster client interaction and well-being.
- Assisting clients in activities such as music, art, colouring, and drawing.
- Record Keeping/Documentation - Using Computer software for inputting progress notes and incident reports.
Community Support Worker
Bethlehem Community Centre
01.2011 - 11.2014
- Provide case work and case management to adults living with health and wellbeing issues.
- Created a safe, positive environment for marginalised individuals facing mental health challenges.
- Collaborated with network and care teams to coordinate comprehensive support.
- Working with the individual, and other services to access and engage with a range of government support services.
- Engaged clients to enhance overall customer experience.
Education
Foundation Certificate - Business Law and Social Science
University Of The West of England International College
Bristol, BST09-2023
Diploma - Community Development
Kenya Institute of Social Work and Community Development (KISWD)
Nairobi06-2010
Bachelor’s degree - social work
University of the West of England
Bristol, BST01-2026
Skills
- Duty of care
- Care planning
- Formulating proposed care plans
- Case assessment
- Child protection services
- Child development knowledge
- Multi-agency working
- Multi-agency collaboration
- Reporting & Data Management
- Accurate documentation
- Confidential record-keeping
- Regulatory compliance
- Holistic approach
- Goal-oriented support
- Client-Centred approach
- Client representation
- Facilitating family contact
- Strengths identification
- Cultural competence
- Time management
- Maintaining professional boundaries
- Professional boundaries
- Boundary setting
- Interpersonal sensitivity
- Excellent interpersonal skills
- Strong communicator
- Communication skills
- Supportive communication
- Active listening
- Attentive listener
- Empathetic
- Active empathy
- Self-awareness
- Reflective practice
- Team player
- Emotional support
- Staff development
- Open-minded support
- Equity-focused approach
- Trauma-informed practice
- Team player
- Active listening
- Communication skills
- Multi-agency collaboration
- Trauma-informed practice
- Client advocacy
- Emotional support
Certification
- Care certificate assessed by St. Monica Trust
- Current First Aid and CPR Certificate
- Current DBS Check
- Valid UK Driver’s Licence
- Currently double vaccinated for Covid 19
References
- Rathish Sasi, Registered Nurse, St. Monica Trust (Chocolate quarter), Rathish.Sasi@stmonicatrust.org.uk, +447794232348
- Piotr Przesmycki, Unit Manager at Supported Independence, pprzesmycki@siswhq.co.uk, +447889804131
- Matt Proom, Senior Lecturer - Social Work UWE/Personal tutor, Matt.Proom@uwe.ac.uk, +44 11732 81012
- Francis Hewitt, Social Worker CiCT3, Bristol City Council, Francis.Hewitt@bristol.gov.uk, +447780226549
Languages
English
Proficient
C2
Swahili
Proficient
C2
Apart from English language, also I speak Kiswahili and Kikuyu
- Kiswahili is the Eastern Africa language spoken by over 200 million people while Kikuyu is my mother-tongue used by the majority of people in Kenya.
Timeline
Student Social Worker
Bristol City Council
09.2025 - 03.2026
Support Worker
Supported Independence
01.2025 - 05.2025
Care Assistant
St Monica Trust
01.2023 - Current
Health Care Assistant
Mlolongo Community Health Centre
01.2015 - 01.2022
Community Support Worker
Bethlehem Community Centre
01.2011 - 11.2014
Foundation Certificate - Business Law and Social Science
University Of The West of England International College
Diploma - Community Development
Kenya Institute of Social Work and Community Development (KISWD)
Bachelor’s degree - social work
University of the West of England