- Working on older cars to resolve mechanical and electrical issues
- Walking in the countryside
- Cooking new recipes
Lawson Viner
Summary
Strategic manager experienced in directing business operations to drive success. Specialises in planning and implementing strategies, managing resources, and ensuring compliance while enhancing service delivery. Expertise in report preparation and meeting facilitation, leading teams to consistently exceed customer service expectations.
Overview
16
16
years of professional experience
Work History
FM Delivery Lead
EDF -Hinkley Point C
01.2026 - Current
- Managed complex contracts, ensuring compliance and enhancing performance in safety, quality and cost
- Led delivery of critical facilities services, ensuring operational efficiency across a dynamic construction site
- Developing and executing tactical plans, ensuring that services are delivered with precision and foresight.
- Oversaw budgets while collaborating with stakeholders to resolve challenges and maintain operational continuity
Regional Facilities Manager
ISS
01.2025 - 12.2025
- Oversaw the delivery of total facilities management for five large sites across the South of England
- Ensured operational excellence and performance in line with service level agreements and key performance indicators
- Managed and trained site teams to enhance performance and efficiency while monitoring outcomes
- Budget responsibility for £8 million
- Maintained legal and moral compliance across all sites
- Conducted site audits to ensure compliance with standards and regulations.
- Verified that the engineering team complied with SFG20 standards
- Mobilised new contracts and processed TUPE transfers
- Identified opportunities for additional revenue generation across facilities
- Building strong relationships with key stakeholders and board of directors
- Providing technical support to cleaning and engineering teams.
Operations Manager
Bristol City Council (Bristol Workplace Division)
02.2021 - 12.2024
- Manage a £15M facilities management contract, including budgeting, cost negotiations, and savings.
- Reduced claimed overtime by 1.5K hours per month, resulting in monthly cost savings of £15K by leading a six-month initiative to implement an overtime management process.
- Cultivated strong relationships with key stakeholders and streamlined operations by executing recommended policies and controls.
- Implement and supervise comprehensive workplace and facilities management systems for clients, whilst ensuring smooth day-to-day operations.
- Led process improvements and created new processes from ground up.
- Ensured compliance with health and safety regulations through monthly audits across 250 locations.
- Played an integral role in obtaining ISO14001, ISO9001, and NSI accreditations.
- Reduced operational risk to business by developing various management processes.
- Provided training, coaching, and support to operational team as well as established strategic goals/metrics and facilitated integration.
- Present regular performance reports to board of directors.
Regional Operations Manager
The Clean Service, Bristol
01.2019 - 01.2020
- Maximised contract profitability and ensured fiscal success by supervising/managing day-to-day on-site operations.
- Fostered continuous improvement culture by encouraging team feedback and innovative ideas., proactively identified commercial and service delivery innovations by setting up new contracts and partnerships.
- Introduced new business avenue in residential cleaning, contributing £50K in revenue growth.
- Prioritised highest levels of health and safety, whilst maintaining a safe and secure work environment..
- Enforced strict adherence to legislation, codes of conduct, manufacturer's guidelines, HSE recommendations, and contractual standards, whilst concurrently generating risk assessments and COSHH documentation.
- Organised regular staff meetings to enhance communication and align team with company objectives.
- Managed customer relationships by communicating with clients to address their needs.
- Cultivated customer loyalty through delivery of bespoke and polished service to all clients, resulting in noteworthy 80% rate of recurring business from clientele.
- Assisted new colleagues during their onboarding to help them meet productivity standards. during probationary period to ensure adherence to productivity standards.
National Facilities Manager
Vision Security Group
01.2015 - 01.2019
- Skilfully oversaw and delivered exceptional results for international shopping centre contract valued at £9M.
- Executed comprehensive oversight of security, cleaning, commercial waste, and maintenance operations for 15 prominent shopping centres throughout the UK.
- Managed and coordinated third-party contractors, ensuring compliance with project requirements and quality standards.
- Pioneered innovation initiatives, achieving cost-effective outcomes and enhancing operational performance.
- Secured new supplier agreements, enhanced service quality, and generated substantial cost savings by utilising strong negotiation skills.
- Led and cultivated high-performing team of site-based managers to foster professional growth.
- Reduced annual employee turnover by leading impactful employee engagement programme.
- Developed and implemented key performance indicators, addressing customer issues and improving safety statistics.
- Provided nationwide support for project implementation.
Contracts Manager
OCS – Cabot Circus Shopping Centre
01.2011 - 01.2015
- Managed a multi-million-pound TFM facilities management operation for prestigious Blue Chip Client, including cleaning, security, waste management, landscaping, and subcontractor co-ordination.
- Attained and surpassed projected results in alignment with £3.8M budget by demonstrating strong financial acumen and effective cost management.
- Executed strategies to enhance productivity in operations, minimised costs, and provided service excellence by executing efficient processes.
- Drove significant cost savings by successfully decreasing annual recycling costs from £500K to £175K per annum.
- Achieved remarkable improvement in recycling performance by elevating from 64% to impressive 94%.
- Increased 30% operational efficiency and reduced labour costs by revamping overall cleaning flow process.
- Oversaw building and fabrication repairs, leading a team of seven engineers to ensure timely and quality maintenance.
- Promoted safety-centric culture and high-performance standards across organisation, improving overall workplace safety and efficiency.
- Mitigated potential hazards by conducting comprehensive risk assessments and implementing robust safe systems of work.
- Mentored and developed five direct line managers, enhancing professional growth and clarifying delegation of responsibilities.
- Offered visionary guidance and decisive leadership to diverse workforce of 150 employees.
- Implemented innovative strategies to drive organisational improvements. and introduced transformative initiatives by collaborating with Senior Managers and Directors.
- Successfully orchestrated large-scale footfall events, managed logistics, and guaranteed seamless experience for 30K+ attendees.
Skills
- Total facilities management
- Financial oversight
- Regulatory compliance
- Project management
- Contract management
- Performance monitoring
- Strategic planning
- Performance evaluation
- Service delivery management
- Cross-functional collaboration
- Team development
- Conflict resolution
- Relationship building
- HR compliance
Custom
- ILM Level 5, Ongoing
- First Aid Trained
- Non Front Line SIA Licence
- BICS Approved Trainer
- IOSH
- IOSH For Directors
- ROSPA
- Full Clean Driving Licence
Interests
Timeline
FM Delivery Lead
EDF -Hinkley Point C
01.2026 - Current
Regional Facilities Manager
ISS
01.2025 - 12.2025
Operations Manager
Bristol City Council (Bristol Workplace Division)
02.2021 - 12.2024
Regional Operations Manager
The Clean Service, Bristol
01.2019 - 01.2020
National Facilities Manager
Vision Security Group
01.2015 - 01.2019
Contracts Manager
OCS – Cabot Circus Shopping Centre
01.2011 - 01.2015