Lawson Viner
Bristol
Summary
Accomplished professional with expertise in Total Facilities Management and Regulatory Compliance, adept at Issue and Conflict Resolution. Demonstrates strong capabilities in Budgeting and Financial Management, Strategic Planning and Execution, and Performance Evaluation. Proven track record in Project Management, HR Law/Health and Safety, and Team Development and Leadership. Skilled in Cross-functional Collaboration, Customer Service Excellence, and Relationship Building. Committed to leveraging these skills to drive organisational success while pursuing opportunities for strategic growth.
Driven individual with strong leadership capabilities and talent for strategic planning and team coordination. Demonstrates exceptional communication and problem-solving skills, essential for guiding projects to successful completion. Ready to deliver impactful results and enhance operational efficiency in [Desired Position] role.
Overview
15
15
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work history
FM Delivery Lead
EDF - Hinkley Point C
2026.01 - 2026.03
- Leading the delivery of critical facilities services across a vast and dynamic construction site
- Managing complex contracts, maintaining compliance, and driving performance across safety, quality and cost.
- Developing and executing tactical plans, ensuring that services are delivered with precision and foresight.
- Overseeing budgets and collaborating with a wide range of stakeholders to resolve challenges and keep operations on track.
- Implemented risk management plans, enhancing project predictability.
- Coached junior staff members, enhancing their performance levels significantly.
- Effectively managed customer expectations through transparent communication.
- Formulated strategies to mitigate potential risks in the supply chain process.
Regional Facilities Manager
ISS
2025.01 - 2025.12
- Responsible for overseeing the delivery of total facilities management for five large sites across the South of England
- Accountable for operational excellence and performance in line with service level agreements and key performance indicators.
- Managing and training of site teams and monitoring performance
- Ensuring sites are legally and morally compliant
- Site auditing and implementation of corrective actions
- Building strong relationships with key stakeholders and board of directors
- Identifying opportunities for additional financial revenue
- Ensuring engineering team are compliant are working to SFG20 standards
- Implementing mobilisation of new contracts and processing TUPE transfers
- Providing technical support to cleaning and engineering teams.
- Budget responsibility for £8 million
Consultant (9 month contract)
The Cleaning and Waste Team
Bristol
2024.03 - 2024.12
- Implementing company policy and procedures for ISO standards
- TUPE of staff, staff training on customer excellence
- Devised the company health and safety strategy
- Expanded the business by setting up a trade counter and online ordering system.
- Supported finance team with implementation of payroll system and employee attendance system
- Set strategic goals and objectives for both the operations and sales teams
- Presentations to new and existing clients
- Produce monthly finance and performance reports for Directors
Operations Manager
Bristol Waste Company (Bristol Workplace Division)
Bristol
2021.02 - 2024.02
- Implement and supervise comprehensive workplace and facilities management systems for clients, whilst ensuring smooth day-to-day operations.
- Monitor £15M facilities management contract, including budgeting, cost negotiations, and savings.
- Guarantee compliance with health and safety regulations through monthly audits at around 250 locations. present regular performance reports to board of directors.
- Played integral role in obtaining ISO14001, ISO9001, and NSI accreditations.
- Built and maintained effective relationships with key stakeholders, whilst streamlining operations by executing recommended policies and controls.
- Led process improvements and created new processes from ground up.
- Provided training, coaching, and support to operational team as well as established strategic goals/metrics and facilitated integration.
- Reduced operational risk to business by developing various management processes.
- Decreased of claimed overtime by nearly 1.5K hours per month and translated into substantial monthly cost savings of £15K for business by spearheading six-month initiative to implement novel overtime management process.
Regional Operations Manager
The Clean Service
Bristol
2019.01 - 2020.01
- Adhered to required standards/productivity by supporting and maintaining contact with new colleagues during probationary period.
- Enforced strict adherence to legislation, codes of conduct, manufacturer's guidelines, HSE recommendations, and contractual standards, whilst concurrently generating risk assessments and COSHH documentation.
- Prioritised highest levels of health and safety, whilst maintaining safe and secure work environment.
- Monitored customer relationships alongside Managing Director as well as delivered exceptional customer services.
- Embraced culture of continuous improvement, proactively identified commercial and service delivery innovations by setting up new contracts and partnerships.
- Drove effective communication and fostered shared vision by organising regular staff meetings and communicating company’s objectives.
- Maximised contract profitability and ensured fiscal success by supervising/managing day-to-day on-site operations.
- Cultivated customer loyalty through delivery of bespoke and polished service to all clients, resulting in noteworthy 80% rate of recurring business from clientele.
- Grew 50K in revenue by introducing fresh business avenue in residential cleaning.
National TFM Manager
Vision Security Group, Nationwide
2015.01 - 2019.01
- Executed comprehensive oversight of security, cleaning, commercial waste, and maintenance operations for 15 prominent shopping centres throughout UK.
- Led and cultivated high-performing team of site-based managers to foster professional growth.
- Efficiently managed and co-ordinated third-party contractors to ensure adherence to project requirements and standards of excellence.
- Skillfully oversaw and delivered exceptional results for international shopping centre contract valued at £9M.
- Achieved cost-effective outcomes and drove operational excellence by pioneering/employment of innovation initiatives.
- Secured new supplier agreements, enhanced service quality, and generated substantial cost savings by utilising strong negotiation skills.
- Reduced annual employee turnover by leading impactful employee engagement programme.
- Addressed customer issues and boosted safety statistics by developing/implementing key performance indicators.
Contracts Manager
OCS - Cabot Circus Shopping Centre
2011.01 - 2015.01
- Managed a multi-million-pound TFM facilities management operation for prestigious Blue Chip Client, including cleaning, security, waste management, landscaping, and subcontractor co-ordination.
- Fostered professional growth and ensured clear delegation of responsibilities/development opportunities by heading and mentoring group of five direct line managers.
- Successfully orchestrated large-scale footfall events, managed logistics, and guaranteed seamless experience for 30K+ attendees.
- Advocated for safety-centric and high-performance culture throughout organisation.
- Attained and surpassed projected results in alignment with £3.8M budget by demonstrating strong financial acumen and effective cost management.
- Offered visionary guidance and decisive leadership to diverse workforce of 150 employees.
- Augmented strategic innovation and introduced transformative initiatives by collaborating with Senior Managers and Directors.
- Optimised productivity, minimised costs, and provided service excellence by executing efficient processes.
- Mitigated potential hazards by conducting comprehensive risk assessments and implementing robust safe systems of work.
- Drove significant cost savings by successfully decreasing annual recycling costs from £500K to £175K per annum.
- Responsible for all building and fabrication repairs with a team of seven engineers
- Increased 30% operational efficiency and reduced labour costs by revamping overall cleaning flow process.
- Achieved remarkable improvement in recycling performance by elevating from 64% to impressive 94%.
Education
BTEC Diploma in Business and Finance -
South Bristol College
Bristol 2010.03 - 2012.06
Skills
- Total Facilities Management
- Regulatory Compliance
- Issue S Conflict Resolution
- Budgeting S Financial Management
- Strategic Planning S Execution
- Performance Evaluation
- Project Management
- HR Law/Health and Safety
- Team Development S Leadership
- Cross-functional Collaboration
- Customer Service Excellence
- Relationship Building
Certification
- ILM Level 5, Ongoing
- First Aid Trained
- Non Front Line SIA Licence
- BICS Approved Trainer
- IOSH
- IOSH For Directors
- ROSPA
- Full Clean Driving Licence
Personal Development
- CIPD – Electrical
- CIPD – Air Conditioning
- CIPD – Refrigeration
- CIPD - Plumbing
Timeline
FM Delivery Lead
EDF - Hinkley Point C
2026.01 - 2026.03
Regional Facilities Manager
ISS
2025.01 - 2025.12
Consultant (9 month contract)
The Cleaning and Waste Team
2024.03 - 2024.12
Operations Manager
Bristol Waste Company (Bristol Workplace Division)
2021.02 - 2024.02
Regional Operations Manager
The Clean Service
2019.01 - 2020.01
National TFM Manager
Vision Security Group, Nationwide
2015.01 - 2019.01
Contracts Manager
OCS - Cabot Circus Shopping Centre
2011.01 - 2015.01
BTEC Diploma in Business and Finance -
South Bristol College
2010.03 - 2012.06