Lawrence Allen
Marston,Staffordshire
Summary
As a service desk JNCO at the British Army, I provide a single point of contact for users and handle various IT tasks, such as incident management, assurance checks, site visits, asset tracking, and liaison with third parties. I have developed strong skills in communication, problem-solving, teamwork, and customer service, as well as technical expertise in networking and IT equipment.
Overview
10
10
years of professional experience
3
3
years of post-secondary education
Work history
Network engineer
British Army
Stafford, Staffordshire
2017.07 - Current
- Managed and maintained robust data communications libraries and systems.
- Established and maintained high-performing network systems.
- Set up virtual private networks for secure remote connections.
- Sourced cost-effective resources from approved vendors and contractors.
- Resolved service user requests within agreed timeframes for optimised staff productivity.
- Performed tests on newly installed hardware and software to provide components that interface correctly with each other and network.
- Installed new hardware and software outside of office hours for minimal service disruption.
- Completed customer orders with speed and accuracy.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Handled high-volume telephone and email enquiries to minimise backlogs.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Wrote reports outlining project progress and results.
Witham Specialist Vehicles
Withams
Colsterworth, Lincolnshire
2013.09 - 2017.07
Education
BTEC Level 3 in computing - Computing
2009.08 - 2012.07
Skills
- Network installation
- Wireless network set up
- Communication skills
- Team building
- Leadership
- Presentations and demonstrations
- Coaching and mentoring
Work availability
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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Timeline
Network engineer - British Army
2017.07 - Current
Witham Specialist Vehicles - Withams
2013.09 - 2017.07
Grantham College - BTEC Level 3 in computing, Computing
2009.08 - 2012.07