Lawin Topal

I gained waitressing experience when working in a busy restaurant , where I was responsible for cleaning and resetting tables , serving food and providing good customer service. I regularly interacted with customer’s and made sure that everything was okay with their service and that they were satisfied with their experience. This role helped me develop communication skills , teamwork and the ability to work efficiently in a fast paced environment also while maintaining a clean dining area and having a positive attitude.

3 day work experience placement

May 21st 2024 - May 23rd 2024

During my work experience at E.ON Next , I spent time shadowing the customer support team and listening to real customer phone calls. This helped me understand how the employees handle customer enquiries in a professional and efficient way. I saw how staff communicated with customers , solved problems and offered support to their customers. This experience improved my understanding on how good customer service is done.

Additionally , I helped around the work place by checking different floors , kitchens and work areas to make sure everything was organised and fully stocked. If I realised that anything was needed I reported this information to the storage areas so it could be sorted. Overall , this experience helped me learn about workplace expectations , the importance of teamwork and how to keep a professional environment running smoothly.