Shahid Iqbal

• Handled high-volume inbound and outbound calls, emails, and chat support.
• Resolved customer complaints promptly and effectively, ensuring high customer satisfaction.
• Assisted customers with product information, troubleshooting, and service requests.
• Trained new team members on company policies and customer interaction best practices.
• Maintained accurate records of customer interactions using Zoopla, Onthemarket and 10ninety software.

My responsibilities in SSI were following:

• Review and test the web, android and iOS build to verify that all bugs have been fixed and new fixes have not caused any other problem.
• Complete smoke testing using the smoke list.
• Do regression testing after the deployement.
• Written Front end automated test cases for the tie app in cypress automation tool.
• Bug management on Jira.
• Check the all three applications in every morning to verify that everything is working fine.
• Exploratory Testing for bugs.
• Write test cases for every newly added functionality.