LAURYN DAVIES
Summary
I am reliable and organised, with experience supporting office operations, customer service, and reception services. I am proficient in managing appointments, handling correspondence, maintaining records, and delivering high-quality customer service. I am also quick to learn new systems and able to work effectively both independently and as part of a team.
Overview
6
6
years of professional experience
Work history
RECEPTIONIST
NORTH LANARKSHIRE COUNCIL
2026.04 - 2026.06
- Greet visitors and manage front desk operations
- Book and manage appointments
- Maintain accurate records and update systems
- Support administrative tasks across the building
- Provide professional customer service in a fast-paced environment
- General admin tasks and responsibilities
ZERO CARBON LIVING ADVISOR
OVO GLASGOW
Glasgow
2023.11 - 2025.07
- Provide expert advice to customers on reducing carbon emissions and transitioning to a zero-carbon lifestyle
- Assess customers’ energy usage, suggest tailored solutions for energy efficiency, and recommend renewable energy options
- Help customers understand and access available government incentives, rebates, and grants for sustainable upgrades
- Respond to customer queries via letter, email, or call
- Collaborate with internal teams to design and implement zero-carbon strategies that align with OVO’s goals
- Maintain up-to-date knowledge of industry trends, regulatory changes, and emerging technologies in energy efficiency and sustainability
SALES ADVISOR
OLLECO COATBRIDGE
Coatbridge
2022.11 - 2023.11
- Staying up to date with product information, targets and customer accounts
- Canvasing new accounts and setting them up, ensuring all details on the account is correct and current, including contact information and ownership details
- Utilising time efficiently - as it was a small team and workload was affected when there were holidays/illness, picking up colleagues’ work when this happens
- Communicating efficiently with the accounts team and operations team
- Completing admin tasks
- Responding to emails and voicemails
- Complying and adhering to company guidelines when setting customer accounts up
- Contacting customers for their orders or to update their account information and entering the data on a specified system
- Feeding back information in team meetings about current patterns in sales and customer satisfaction
FRAUD EXPERT MEMBER
BARCLAYS LIVERPOOL
Liverpool
2021.11 - 2022.11
- Using various detection systems to investigate fraud for the purpose of avoiding losses
- Profiling and identifying customers, sometimes at the final escalation point for ID verification fails
- Analysing and interpreting data from various sources
- Maintaining excellent customer service
- Dealing with and resolving customer queries
- Servicing inbound and outbound calls to obtain information to support decisions on fraud cases
- Handling and sometimes escalating customer complaints
- Being aware of customer vulnerabilities and aiding them in their future experience with the company
CHECKOUT ASSISTANT
TESCO LIVERPOOL
Liverpool
2020.12 - 2021.11
- Handling cash and card transactions
- Providing customers advice on the right products for them
- Scan and weigh items, use tools to remove security tags
- Be vigilant when serving alcohol and other age restricted products
- Identify vulnerable customers and help where can, e.g. packing their items for them
- Do regular till pick ups throughout the day
- De-escalate situations where a customer is upset and ensure their problem is solved
Education
A-Level - English, History, Psychology
All Saint’s Sixth Form College
GCSE - English, Maths, Science, Information Technology, Religious Education, History, Law, Health and Social Care
Enterprise South Liverpool Academy
Skills
- Cash handling and payment processing
- Excellent verbal and written communication
- Professional and friendly telephone manner
- Reception and front desk management
- Appointment scheduling and diary management
- Handling calls, emails, and letters
- Accurate data entry and record keeping
- Confident using different IT systems
Timeline
RECEPTIONIST
NORTH LANARKSHIRE COUNCIL
2026.04 - 2026.06
ZERO CARBON LIVING ADVISOR
OVO GLASGOW
2023.11 - 2025.07
SALES ADVISOR
OLLECO COATBRIDGE
2022.11 - 2023.11
FRAUD EXPERT MEMBER
BARCLAYS LIVERPOOL
2021.11 - 2022.11
CHECKOUT ASSISTANT
TESCO LIVERPOOL
2020.12 - 2021.11
GCSE - English, Maths, Science, Information Technology, Religious Education, History, Law, Health and Social Care
Enterprise South Liverpool Academy
A-Level - English, History, Psychology
All Saint’s Sixth Form College