Lauren Wittig
Summary
Accomplished professional with expertise in operational performance management and safety compliance oversight. Demonstrates strong team leadership and development skills, with a proven track record in incident response and recovery. Adept at real-time operational control, internal investigations handling, and security risk assessment. Skilled in CCTV operation and interpretation, terror threat awareness, and security breach investigation. Committed to fostering interdepartmental collaboration and effective communication to drive change management leadership.
Overview
8
8
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work history
Passenger Security Lane Performance Manager
Manchester Airports Group
2024.07 - 2026.06
- Lead a team of 24 officers in a live operational environment, ensuring safe, compliant, and efficient performance whilst ensuring a safe security screening process and great customer experience for 30,000+ passengers a day.
- Conduct risk assessments to identify vulnerabilities, make informed decisions and support secure operations.
- Drive operational excellence through performance monitoring and continuous improvement strategies.
- Make real-time tactical decisions to maintain throughput, minimise delays, and protect customer experience during disruption whilst maintaining security standards.
- Collaborate with Control, Terminal Operations, and wider airport stakeholders to maintain smooth passenger flow and operational resilience.
- Ensure full compliance with DfT, CAA, and Manchester Airport procedures by coaching individuals and teams, monitoring operational standards, and conducting frequent compliance tests to build consistency and confidence in real-time decision making.
- Handle employee relations cases including attendance management, investigations, and disciplinary processes, ensuring fairness and operational continuity.
Development Security Team Manager (Secondment)
Manchester Airports Group
2023.12 - 2024.07
- Led a team of 12 ASOs in a role mirroring SLPM responsibilities, gaining hands-on experience in compliance, service delivery, and leadership.
- Supported passengers with queries and concerns, maintaining a calm and professional approach in high-pressure situations.
- Managed prohibited items and applied passenger profiling techniques in accordance with safety and security SOP.
- Provided clear communication and reassurance to passengers and colleagues during disruption.
Aviation Security Officer
Manchester Airports Group
2023.01 - 2023.12
- Conducted thorough bag and body searches and ID checks using advanced security equipment to enhance passenger safety.
- Delivered exceptional customer service while facilitating safe and efficient passenger movement through security checkpoints.
- Ensured compliance with security regulations to uphold safety standards and protect passengers.
Retail Team Leader
Co-operative Food
2021.01 - 2022.01
- Managed store operations, ensured health and safety compliance, and maintained cash and stock accuracy to support seamless retail function.
- Coached and trained team members to foster a friendly, inclusive environment and enhance team capabilities.
- Engaged with local community projects to strengthen store presence and foster positive relationships.
Shift Manager
Lemaca Ltd. (McDonald's Franchise)
2018.01 - 2021.01
- Led shifts of up to 40 colleagues, achieving compliance with KPIs and service standards.
- Delivered training and coaching to enhance skills of new and existing staff.
- Recognised as Franchise Employee of the Year and Crew Trainer of the Year in 2020.
Education
A-Levels - Psychology (B), Biology (C), Chemistry (E)
Tytherington School
2018.09 - 2020.08
Skills
- Team leadership and performance management
- Compliance, assurance and regulatory standards (CAA and DfT)
- Risk assessment and threat-based decision making
- Team Leadership & People Development
- Incident response and service recovery
- Strong communication skills
- Interpersonal and conflict resolution skills
- Leading through organisational change
- Real time operational control and problem solving
Certification
- IOSH Managing Safely – Developed practical knowledge of health and safety responsibilities, risk assessment, and compliance.
- TRiM (Trauma Risk Management) – Trained to support colleagues following potentially traumatic incidents, promoting wellbeing and resilience.
- ASIST (Applied Suicide Intervention Skills Training) – Equipped to recognise and respond to individuals at risk of suicide, fostering a safe and supportive workplace.
Timeline
Passenger Security Lane Performance Manager
Manchester Airports Group
2024.07 - 2026.06
Development Security Team Manager (Secondment)
Manchester Airports Group
2023.12 - 2024.07
Aviation Security Officer
Manchester Airports Group
2023.01 - 2023.12
Retail Team Leader
Co-operative Food
2021.01 - 2022.01
A-Levels - Psychology (B), Biology (C), Chemistry (E)
Tytherington School
2018.09 - 2020.08
Shift Manager
Lemaca Ltd. (McDonald's Franchise)
2018.01 - 2021.01