Yvonne Seddon Flynn
St. Helens,United Kingdom
Summary
A certified professional with extensive expertise in coaching and mentoring, complemented by NXCT certification and Level 2 security training. Demonstrates strong leadership through the Future Leaders Program and Leading Leaders Program accreditations, with a proven track record in team motivation and building. Proficient in agile workflows, effective communication, and emotional intelligence, aiming to leverage these skills to foster dynamic and productive work environments.
Results-driven Performance Manager with knack for driving operational improvements and enhancing team productivity. Skilled in streamlining processes and fostering culture of continuous improvement, leading to significant advancements in project outcomes and employee engagement. Achievements include spearheading initiatives that boosted efficiency, reduced costs, and improved overall performance.
Overview
25
25
years of professional experience
2001
2001
years of post-secondary education
Work history
Security Lane Performance Manager
MAG Group
10.2025 - 01.2026
- Led an annualised team in efficiently processing passengers through security while prioritising safety measures.
- Managed team absence and disciplinary meetings according to MAG policies.
- Addressed daily operational challenges in a busy terminal environment.
- Established high expectations for team performance and ensured clarity of those expectations.
- Monitored ASOs to uphold standards and addressed any compliance shortfalls.
- Fostered productive behaviours through positive reinforcement, enhancing staff morale.
- Cultivated a high-performance culture via effective change management strategies.
Security Welfare Manager
MAG Group
02.2023 - 10.2025
- Achieved a reduction in absence figures from 13.5% to 6%, resulting in savings of over £1 million pounds to the business absence spending.
- Oversaw management of absence for Security at Manchester Airport, ensuring operational efficiency.
Maintained timely updates to systems, facilitating appropriate terminal planning. - Utilised company policies to support absent colleagues while liaising with external support services.
- Engaged with HR regularly to assess absences and implement necessary actions.
- Facilitated staff training, resulting in better outcomes for colleague's.
Aviation Security Officer – Manchester Airport
MAG Group
03.2022 - 02.2023
- Worked as part of the security team based at T2. Conducting bag and body searches, operating x-ray and body scanners, checking staff ID and boarding passes of passengers before they enter the Security Area. Responding to any issues that may arise to ensure the safety of the staff and passengers while assisting passengers with any queries and concerns in a quick and efficient.
Area Manager Make
JPR Solutions LTD
09.2021 - 02.2022
- The Area Manager responsible the vehicle make ready service the company provided to the North West Ambulance Service. Managing staff across multiple sites in line with the agreed contract standards including rostering, stock management, health and safety and infection control. Responsible for the day to day delivery, management and planning for meeting and exceeding key contract deliverables, KPIs and expectations. Coordinating the Deep clean of Vehicles across various locations to ensure infection control measures are kept up to date. Carrying out quality testing to ensure expected standards are being met to pass CQC standards.
Work Flow Delivery Manager
NatWest Group
03.2016 - 07.2021
- Lead a shift of up to 40 staff in a busy cash processing centre. Responsible for all aspects of planning up to 4 weeks in advance and plan to ensure all the Customer work had to be processed on day it arrives by reviewing productivity, monitoring lost time and dealing with on the day challenges to place resource to demand. I would drive the shift to fully achieve processing targets and deliver on all SLAs while driving a 5S culture within the centre. Dealing with any HR related issues that may arise on a daily basis. The last 12 months in role I managed the Covid site safety and headed up the trial in Lateral flow testing within the Centre.
Team Manager
RBS Group
06.2009 - 03.2016
- Successfully delivered on all daily SLA’s with a team 20 direct reports. Driving performance with coaching, 1 to 1s and yearly appraisals. Dealing with HR issues, sickness and disciplinaries.
Workflow Supervisor
RBS Group
01.2007 - 06.2009
- As a workflow supervisor I managed the distribution of work across the team and monitored the teams’ progress, reported any shortfalls or issues to the Team Managers so they could act accordingly. I also had the responsibility to balance the section on a daily basis.
Clerical B
RBS Group
08.2005 - 01.2007
- This involved a number of roles within the Outward Payment Centre, servicing customers daily to ensure their payments were processed within the strict SLAs.
Clerical A
RBS Group
08.2000 - 08.2005
- I covered a number of roles at the Coin Centre, all machine sections, processing and balancing on the Customer Till section and several balancing roles in the Office and the CMS role.
Education
Deanery Sixth Form -
GNVQ’s - IT, Maths and Communication
Deanery High School - undefined
01.1990 - 01.1995
Skills
- NXCT certification, November 2025
- Level 2 security training, December 2025
- Effective communication skills
- Workplace workout facilitation, trained 2007
- Interviewing skills, trained 2016
- Active listening and approachability
- Team motivation and building
- Coaching and mentoring expertise
- Future Leaders Program accreditation, 2009
- Leading Leaders Program accreditation, 2012
- Agile workflow proficiency
- Emotional intelligence in leadership
INTERESTS AND ACTIVITIES
Rugby, Football, fishing and spending quality with my family.
Timeline
Security Lane Performance Manager
MAG Group
10.2025 - 01.2026
Security Welfare Manager
MAG Group
02.2023 - 10.2025
Aviation Security Officer – Manchester Airport
MAG Group
03.2022 - 02.2023
Area Manager Make
JPR Solutions LTD
09.2021 - 02.2022
Work Flow Delivery Manager
NatWest Group
03.2016 - 07.2021
Team Manager
RBS Group
06.2009 - 03.2016
Workflow Supervisor
RBS Group
01.2007 - 06.2009
Clerical B
RBS Group
08.2005 - 01.2007
Clerical A
RBS Group
08.2000 - 08.2005
Deanery High School - undefined
01.1990 - 01.1995