Lauren Whitworth
Brighton,Brighton and Hove
Summary
Dedicated professional with creative background with exceptional communication skills, known for delivering high-quality customer service through patience and calmness under pressure. Demonstrates strong time management and organisational abilities, ensuring deadlines are consistently met. Committed to maintaining confidentiality and fostering an inclusive environment. Proficient in computer use and eager to expand technical expertise. Confident public speaker with a keen attention to detail, aiming for continued growth within the industry.
Overview
14
14
years of professional experience
Work history
Receptionist
The Tanning Shop
Brighton, East Sussex
2021.06 - 2022.02
- Served as initial point of contact for guests; providing warm greetings and helpful assistance upon arrival. Enhanced customer satisfaction by efficiently managing all guest enquiries, either by directing clients to appropriate staff or equipment, ensuring efficient service delivery.
- Handled appointment scheduling to ensure smooth daily operations, which involved using complex booking in system on computer, either in person or over phone.
- Managed client and staff enquiries via phone calls, resulting in effective communication flow within company.
- Facilitated prompt issue resolution through careful tracking of complaints until fully addressed.
- Maintained organised reception area for professional business environment.
- Prepared meeting rooms before and after use, maintaining neat appearance at all times.
- Exhibited excellent multitasking skills by balancing various responsibilities simultaneously without compromising efficiency or quality of work output.
- Ensured availability of up-to-date content on company brochures and promotional material for prospective clients' use.
- Maintained accurate logs of visitor entries for security purposes.
- Collaborated with team members in organising company events; enhancing team cohesion and morale building activities.
- Upheld confidentiality with sensitive information handling procedures.
- Provided valuable support during busy periods, contributing to successful operation under high pressure.
- Streamlined communication channels by promptly forwarding messages and post to relevant departments or personnel.
Make-Up Artist
Self Employed
New York, New York, USA
2008.05 - 2020.06
- Worked across both advertising, fashion, television and film, red carpet, wedding and editorial realms. Achieved dramatic transformations for clients with brief in mind: whether it be expert contouring techniques, expertly matched foundation tones, age appropriate make-up, enhancing natural beauty of clients or creating an avant-garde look. Oftentimes, this involved the use of airbrush make-up techniques.
- Advised clients on skincare routines before makeup application, promoting healthier complexions in the long run.
- Provided makeup tutorials to clients, improving their self-application skills and inner confidence.
- Taught and practiced vehemently the importance of hygiene regarding make-up brushes and tools. Always maintained a clean and organised work area, ensuring a comfortable environment for clients.
- Updated knowledge of latest beauty trends, maintaining constant growth in order to help clients stay current and stylish.
- Collaborated with photographers, producers, directors, fashion designers and individuals resulting in seamless photoshoots, editorials or productions. Some of the producers I worked with were Emmy Award winners.
- Developed unique colour palettes for individual client needs; these were highly praised by customers and produced repeat custom.
- Assisted brides to achieve their desired look on wedding days, whilst also calming nerves!
- Worked closely with fashion designers such as Vera Wang to create appropriate looks for runway models, which will be seen live, from far away and broadcasted. This involved preparing models' skin prior to applying make-up which ensured a flawless finish under harsh lights and cameras.
- Selected suitable false eyelashes or extensions according to client's requirements.
- Often had a preliminary consult with clients to understand and meet individual beauty needs. This would involve advising clients on use of products and practices prior to meeting in order to optimize their make-up application for various personal, business or performance needs.
- Trained junior team members in beauty principles and specific techniques, in order for them to be able to assist on bigger productions.
- Kept client records regularly updated with detailed information on previous treatments. Booked and managed customer appointments using an organized system.
- Converted artistic concepts into actionable and repeatable technical approaches.
- Had work appear in countless global magazines, billboard posters and televised videos and commercials.
Make-Up Teacher
The Nina Mua Make-Up Academy of New York
Manhattan, New York, USA
2017.03 - 2020.05
- Whilst adhering strictly to syllabus guidelines, developed engaging and creative lesson plans by applying knowledge of educational theories and methods.
- Prepared stimulating classroom displays, encouraged student creativity and interest in subject matter, whilst building confidence.
- Tailored homework assignments according to individual student ability level, increased understanding of complex concepts.
- Created inclusive classroom setting to ensure all students felt accepted and valued.
- Boosted students' artistic comprehension with creative and hands on teaching strategies.
- Integrated technology into lessons to make subjects more appealing to today's tech-savvy students.
- Fostered strong relationships with students by displaying genuine interest in their personal growth and achievements.
- Attended professional development sessions to stay updated with latest teaching methodologies.
- Assessed student progress, provided constructive feedback for improvement and graded their progress.
- Fostered a positive learning environment for student engagement through effective classroom management, keeping environment hygienic, tidy and professional.
- Adapted teaching methods and materials to meet students' varying needs and interests.
- Prepared quizzes, tests and examinations to gauge how well students were learning.
- Hosted large open day events where I gave public speeches and demonstrations to large quantities of prospective students.
Education
Certificate of Higher Education - Professional Make-Up Design and Airbrushing
The Delamar Academy of Make-Up
London, UKBachelor of Arts - Photography
The Surrey Institute of Art and Design, University College
Surrey, UKBTEC Diploma - Foundation Studies in Art and Design
The Surrey Institute of Art and Design, University College
Surrey, UK3 A Levels (GCE's) - Higher Education
St. Johns School
Surrey, UK10 GCSE's - Secondary Education
Rosebery School
Surrey, UKSkills
- Great communication: open and friendly, always polite and courteous, patient and calm This results in consistently high quality customer service I remain calm under pressure
- Great time keeping and management on the job Keep to deadlines,
- Inclusive and caring, discrete and treat confidentiality as paramount
- Committed to continued growth within the industry
- Good with computers, willing to train on specific programs
- Confident with public speaking
- Great at filing and organisation
- Attention to detail
Websites
Affiliations
- DIY, interior design, painting, pencil drawing, antiquing.
Accomplishments
- Awarded two consecutive '0-1 Artist of Extraordinary Ability' Visas by New York State to work and relocate to the United States of America.
- Awarded a Green Card to become a permanent resident to live and work in the United States of America.
Timeline
Receptionist
The Tanning Shop
2021.06 - 2022.02
Make-Up Teacher
The Nina Mua Make-Up Academy of New York
2017.03 - 2020.05
Make-Up Artist
Self Employed
2008.05 - 2020.06
Certificate of Higher Education - Professional Make-Up Design and Airbrushing
The Delamar Academy of Make-Up
Bachelor of Arts - Photography
The Surrey Institute of Art and Design, University College
BTEC Diploma - Foundation Studies in Art and Design
The Surrey Institute of Art and Design, University College
3 A Levels (GCE's) - Higher Education
St. Johns School
10 GCSE's - Secondary Education
Rosebery School