Lauren Whitmore

I have worked at Bibby Financial Services for almost two years. This is my first role within the company, and during this time I have taken on a wide range of responsibilities, including:

• Managing Month End Reconciliations for a portfolio of clients, ensuring all reporting is accurate, complete, and submitted within deadlines.
• Supporting clients in balancing their month‑end packs by identifying issues, resolving discrepancies, and guiding them through any corrections needed.
• Escalating risks or irregularities to the Relationship and Risk teams to protect the business and support safe lending decisions.
• Delivering reconciliation training to new clients and providing ongoing support with reporting processes and system queries.
• Prioritising and organising a demanding workload to meet strict month‑end deadlines efficiently.
• Confidently using Excel and internal systems to analyse data, verify accuracy, and maintain high reporting standards.
• Identifying process gaps and contributing improvements to enhance the efficiency and accuracy of the MER process — for example, updating the delinquency process for the IDE team.
• Accurately preparing and submitting monthly securitisation inputs, maintaining data integrity and supporting internal reporting and funding requirements.

• Efficiently processed customer orders, ensuring accuracy and a smooth end‑to‑end service.
• Responsible for safely loading and unloading lorries, maintaining high standards of health and safety at all times.
• Trained new staff members, fostering a supportive working environment.
• Organised and maintained yard stock, ensuring materials were stored correctly and easy to locate.
• Provided excellent customer service by handling enquiries promptly and professionally.
• Welcomed customers on arrival, offering guidance and support to ensure they found the products they needed.
• Gained a certified forklift licence and operated the forklift confidently to move, load and manage stock safely and efficiently.

• Welcomed customers and created a fun, memorable experience for children and families.
• Hosted birthday parties and led the full bear‑building process, including stuffing and heart ceremonies.
• Till trained and confident handling payments and customer transactions.
• Maintained a tidy, well‑presented shop floor and completed general store cleaning duties.
• Processed online orders accurately and supported smooth store operations.
• Consistently achieved personal and store sales targets.