Lauren Skelton

Proven expertise in building and running all aspects of a high-end 5* salon and skin clinic, with comprehensive operational/ creative knowledge gained from launching the business from scratch.

• Business Development & Strategic Planning
• Full-Scale Operational Management
• Team Leadership & Staff Development
• Client Experience & Relationship Management
• Treatment Protocols & Clinical Standards
• Inventory, Supplier & Financial Management
• Marketing, Branding & Social Media Strategy

• Delivered comprehensive consultations to clients, assessing individual aesthetic needs and preferences.
• Administered a range of High Pressure aesthetic treatments, ensuring adherence to safety and hygiene protocols.
• Developed personalised treatment plans, enhancing client satisfaction and loyalty through tailored approaches.
• Educated clients on aftercare procedures, contributing to optimal treatment outcomes and client retention.
• Maintained accurate records of client treatments and preferences, ensuring compliance with regulatory standards.
• Participated in ongoing professional development, staying updated on industry trends and advanced techniques.

• Assisted dental professionals in performing various clinical procedures to ensure patient comfort.
• Maintained accurate patient records and updated dental charts to reflect treatment plans.
• Prepared treatment rooms by sterilising instruments and ensuring necessary supplies were readily available.
• Educated patients on oral hygiene practices and post-treatment care to enhance overall dental health.
• Coordinated appointment schedules and managed patient flow to optimise clinic operations.

• Coordinated communication between departments to resolve discrepancies and improve overall efficiency.
• Assisted in preparation of financial reports by gathering relevant data and analysing trends.
• Maintained accurate records of transactions through meticulous data entry and regular audits.
• Collaborated with accountants for successful year-end closing procedures.

• Managed administrative functions including correspondence, scheduling, and filing of documents.
• Coordinated office supplies inventory, ensuring timely procurement and efficient stock management.
• Implemented data entry procedures to maintain accurate records and streamline information retrieval.
• Provided exceptional support to colleagues by organising meetings and preparing necessary materials.

• Assisted clients in navigating housing applications and accessing necessary support services.
• Coordinated with local authorities and organisations to ensure effective housing solutions for vulnerable individuals.
• Developed and maintained comprehensive case notes to track client progress and service delivery.
• Conducted assessments to identify client needs and tailor support plans accordingly.
• Advocated for clients' needs in housing negotiations and disputes with landlords.