Lauren Shone
Looking For Work
Wolstanton
Summary
Experienced individual in hospitality, retail, and customer service, with recent call center experience. Strong interpersonal skills, work ethic, and ability to work independently or in a team. Punctual, adaptable, quick learner, and eager to tackle new challenges. Passionate about delivering exceptional customer experiences and achieving KPIs consistently.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
Work History
Call Centre Agent
Vodafone Call Centre
04.2024 - 05.2025
- Handled inbound and outbound calls, upselling products
- Met and exceeded KPIs and sales targets
- Used systems such as Siebel and Excel
- Solved customer queries efficiently and built strong rapport
- Processed orders and set up customer accounts
Sales Assistant
CEX
11.2023 - 01.2024
- Assisted customers during busy Christmas period
- Handled and tested valuable electronics
- Managed tills, cash handling, and price updates
- Merchandised window displays
Team Member
KFC
04.2023 - 11.2023
- Operated tills and managed customer orders
- Maintained cleanliness and hygiene standards
- Assisted less able customers and resolved complaints
- Worked in food prep (wraps, burgers, deep fryers)
- Performed opening/closing duties
Bartender
The Lambton Arms Hotel
12.2022 - 03.2023
- Served drinks and cocktails in a busy pub environment
- Maintained a clean and welcoming atmosphere
- Took hotel bookings and closed down bar at end of shifts
Server
Brewers Fayre
06.2022 - 10.2022
- Took food/drink orders and handled bookings
- Supervised children in soft play area
- Maintained bar and dining area
- Decorated for events and handled customer enquiries
Server
Frankie & Benny's
10.2021 - 12.2021
- Provided friendly service in a family-friendly environment
- Managed table service and birthdays
Server
The Black Friar
06.2021 - 08.2021
- Delivered high-end customer service in a 4.5-star restaurant
- Followed strict service and presentation standards
Sales Assistant
Edinburgh Woollen Mill
11.2018 - 09.2020
- Provided support to elderly customers
- Operated tills and handled stock deliveries
- Maintained clean, visually appealing shop floor
Education
BTEC Level 3 Diploma - Fashion and Textiles
Newcastle-under-Lyme College
Newcastle-under-Lyme, United Kingdom06-2020
GCSEs - English, Maths
Sir Thomas Boughey Academy
Staffordshire 01.2013 - 01.2018
Skills
- Excellent customer service and communication skills
- Call centre experience with sales and KPI targets
- Trained bartender and hospitality professional
- Experience using software such as Siebel and Microsoft Excel
- Knowledge of Adobe InDesign and photography editing
- Experience in retail merchandising and visual displays
- Fast learner with a flexible and proactive attitude
- Confident working in high-pressure, fast-paced environments
Interests
I have a passion for photography and travel, and studied fashion photography at college and briefly at university I enjoy capturing new places, socialising, and documenting experiences with my camera I love visiting new cities and meeting people, which helps me quickly adapt to new environments and work well with teams I value collaboration and building positive relationships in the workplace
Key Skills And Achievements
- Excellent customer service and communication skills
- Call centre experience with sales and KPI targets
- Trained bartender and hospitality professional
- Experience using software such as Siebel and Microsoft Excel
- Knowledge of Adobe InDesign and photography editing
- Experience in retail merchandising and visual displays
- Fast learner with a flexible and proactive attitude
- Confident working in high-pressure, fast-paced environments
Timeline
Call Centre Agent
Vodafone Call Centre
04.2024 - 05.2025
Sales Assistant
CEX
11.2023 - 01.2024
Team Member
KFC
04.2023 - 11.2023
Bartender
The Lambton Arms Hotel
12.2022 - 03.2023
Server
Brewers Fayre
06.2022 - 10.2022
Server
Frankie & Benny's
10.2021 - 12.2021
Server
The Black Friar
06.2021 - 08.2021
Sales Assistant
Edinburgh Woollen Mill
11.2018 - 09.2020
GCSEs - English, Maths
Sir Thomas Boughey Academy
01.2013 - 01.2018
BTEC Level 3 Diploma - Fashion and Textiles
Newcastle-under-Lyme College
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