Lauren Moore
Wirral,Merseyside
Summary
Enthusiastic professional with laboratory placement experience at the University of Manchester, proficient in basic laboratory techniques and use of laboratory equipment. Customer Service Assistant adept at adapting to flexible working hours and providing comprehensive support to colleagues. Skilled in working within a team and possessing strong communication and time management skills, aiming to utilise these skills in future scientific roles
Overview
4
4
years of professional experience
Work History
Customer Service Assistant
Sainsbury's
Wirral
07.2022 - Current
- Adapted to flexible working hours, including early mornings, late nights, weekends, and public holidays, to meet service demands.
- Handled complaints calmly and professionally, providing appropriate solutions to promote continued customer satisfaction.
- Provided all-round store support by being trained in all departments, and supporting colleagues during busy periods.
- Trained new staff on customer service protocols and store procedures to maintain high service standards.
Laboratory placement
University of Manchester
02.2025 - 04.2025
- Performed routine maintenance and calibration of basic laboratory equipment to uphold quality standards.
- Conducted laboratory experiments under supervision, following established protocols and safety guidelines.
- Facilitated the preparation of samples and buffers.
- Maintained accurate records of experimental data and observations for future reference and analysis.
Education
Bachelor of Science - Biochemistry
University of Manchester
Manchester, England2025
A-Levels -
St John Plessington Catholic College
Wirral2022
GCSEs -
St John Plessington Catholic College
Wirral2020
Skills
- Laboratory techniques: Pipetting, Centrifugation, etc
- pH meter usage and calibration
- Knowledge of Chromatography techniques
- Previous experience using Microsoft Outlook and Excel
- Team collaboration
- Time management
- Strong communication
- Customer service
- Flexibility towards shift work
Timeline
Laboratory placement
University of Manchester
02.2025 - 04.2025
Customer Service Assistant
Sainsbury's
07.2022 - Current
Bachelor of Science - Biochemistry
University of Manchester
A-Levels -
St John Plessington Catholic College
GCSEs -
St John Plessington Catholic College