Dylan Toole
Wallasey,Cheshire
Summary
Biology graduate with a 2:1 BSc (Hons) from Liverpool John Moores University, combining practical laboratory experience with scientific research and professional office-based customer service. Skilled in laboratory techniques, experimental design, statistical analysis (R Studio, SPSS and Microsoft Excel) and scientific report writing. Currently working as a Customer Service Assistant at Lethq, developing strong organisational, communication and data management skills within a regulated office environment. Seeking an opportunity within the life sciences sector where I can apply my scientific knowledge while continuing to develop within laboratory, pharmaceutical, healthcare or research settings.
Overview
4
4
years of post-secondary education
4
4
years of professional experience
Work history
Customer Service Assistant
LetHQ
Wallasey, Cheshire
2026.05 - Current
- Manage customer enquiries across telephone, email and live chat, providing professional and efficient customer support.
- Process tenant referencing applications, including credit checks, employment verification and landlord references using Microsoft Access and internal databases.
- Maintain accurate customer records while handling confidential personal and financial information in accordance with company procedures.
- Investigate and resolve customer queries and complaints, ensuring timely and effective outcomes.
- Prioritise multiple cases while maintaining excellent attention to detail and organisational skills in a fast-paced office environment.
Store Assistant
ASDA
Liverpool, Merseyside
2023.08 - 2026.05
- Delivered excellent customer service within a busy retail environment while maintaining high professional standards.
- Maintained stock accuracy through effective replenishment, rotation and product quality checks.
- Worked collaboratively to achieve departmental targets and support efficient store operations.
- Demonstrated excellent organisation and attention to detail through accurate pricing, merchandising and stock management.
Crew Member
McDonald's
Liverpool, Merseyside
2022.02 - 2023.08
- Delivered high-quality customer service in a fast-paced environment.
- Worked in accordance with strict food safety, hygiene and operational procedures.
- Managed multiple responsibilities efficiently while maintaining high standards of quality and teamwork.
Education
Bachelor of Science - Biology
Liverpool John Moores University
Liverpool 2021.09 - 2025.07
Skills
- Laboratory techniques (aseptic technique, microscopy, pipetting, sample preparation)
- Scientific research, experimental design and data analysis
- Statistical analysis (R Studio, SPSS and Microsoft Excel)
- Scientific report writing and documentation
- Organisation, time management and attention to detail
- Communication and customer relationship management
- Problem solving and analytical thinking
- Microsoft Office (Excel, Word, Outlook, Access and PowerPoint)
Timeline
Customer Service Assistant
LetHQ
2026.05 - Current
Store Assistant
ASDA
2023.08 - 2026.05
Crew Member
McDonald's
2022.02 - 2023.08
Bachelor of Science - Biology
Liverpool John Moores University
2021.09 - 2025.07