Lauren Miller
Summary
Motivated professional with diverse experience across educational and retail environments. Demonstrates strong communication and interpersonal skills, fostering collaboration and effective student support. Eager to contribute to team success while continuing to develop professionally in new challenges.
Overview
22
22
years of professional experience
Work History
Learning support assistant
St Brigids College
09.2023 - Current
- Within this job role I support teaching and learning in a school setting.
- I provide one on one and group assistance to students; I support the teacher by getting equipment and teaching resources ready before and during lessons.
- I help maintain behaviour in the classroom and ensure a safe environment for all students.
- I liaise with parents and multi-disciplinary teams within the school setting.
Sales advisor
B&M Bargains
06.2016 - 08.2024
- Within this job role, I am head of health and beauty department.
- My role is to locate products on behalf of customers and facilitate sales transactions, by advising customers on suitable products that best meet their needs and encourage purchases.
- I operate a point of sales system to process customer payments.
- I am responsible for arranging merchandise and stock management by replenishing stock when required.
- I must maintain a clean and orderly environment in the store.
- I provide pastoral care to all new staff and placement students, providing them with support and guidance, ensuring their safety, well-being and progress throughout their time at b and m bargains.
- I liaise with branch manager on new starts and students' progress and attendance.
- I also provide pastoral care to a member of staff who takes seizures.
- I look after her wellbeing whilst at work and provide first aid when required.
- I liaise with her family and report and record incidents with management.
- I am the union representative within the branch.
- I support colleagues with any issues they need addressed at work.
- Implementing all workplace policies and procedures.
Administrator/Receptionist
Hexagon Motorcycles
10.2004 - 03.2010
- Welcomed customers to office, addressing inquiries to enhance their experience.
- I operated the switchboard, making and receiving telephone calls and passing messages on to the relevant person.
- Utilised computerised system daily for correspondence, data entry, and email communication.
- Processed payments from customers both in person and via phone.
- Collected and recorded personal information from customers renting motorcycles.
- Provided customers with regular updates on repair progress to ensure transparency and satisfaction.
- Recorded details of motorcycles being checked in for service and repairs.
- Verified that all motorcycles were up to date with tax and legal standards.
- Producing invoices using sage accounts system.
- Engage with motorcycle traders to source parts and order in stock.
Education
Pearsons level 3 Specialist Support for Teaching and Learning in Schools - Learning Support
NWRC
GCSE - English, Maths, Science, Drama, History
NVQ L2 Hairdressing -
Skills
- Full UK driving licence
- Interpersonal communication
- Professional dependability
- Collaborative teamwork
- Initiative and self-motivation
- Organisational skills
- Multi-tasking skills
- Eager learner
- Quick learner
- Classroom oversight
- Learner assessment
- Behaviour support
- Customer management
- Effective timekeeping
- Cash handling
- Communication skills
- Error resolution
- Individual student support
- SEND support
Timeline
Learning support assistant
St Brigids College
09.2023 - Current
Sales advisor
B&M Bargains
06.2016 - 08.2024
Administrator/Receptionist
Hexagon Motorcycles
10.2004 - 03.2010
Pearsons level 3 Specialist Support for Teaching and Learning in Schools - Learning Support
NWRC