Lauren Hulse

• Acted as the primary liaison between carriers and global customers, conducting rigorous follow-ups to secure accurate ETAs and maintain transparent communication during transit disruptions
• Negotiated and coordinated with transport providers to expedite delayed shipments, ensuring all service failures were rectified within strict time-sensitive deadlines
• Facilitated shipments from major UK ports to global markets, including the USA, Asia, and the Middle East, via European transshipment hubs like Rotterdam and Antwerp.
• Provided dedicated support for high-volume clients and consistently met strict KPIs.
• Managed live queries regarding quotations, vessel schedules, booking amendments, and shipment tracking.
• Managed requirements for flat racks, open tops, tank containers, and flexitanks.
• Handled exceptional cases for containers and vessels, including short shipments and inspections, while coordinating with trade teams to optimize vessel allocation and TEU capacity.

• Delivered high-level administrative support within a fast-paced construction environment to ensure seamless office operations.
• I was the first point of contact for all clients, managing both in-person and telephonic inquiries with professionalism.
• In charge of the project intake process, which included vetting new job requests, directing them to the appropriate departments, and generating comprehensive job sheets and financial breakdowns once the department had confirmed materials needed.
• Managed procurement and inventory logistics, overseeing the ordering of construction materials and maintaining real-time accuracy of stock records.
• Orchestrated complex daily scheduling, coordinating a high volume of diverse job bookings while ensuring all digital systems were updated instantly to reflect changes.

• Delivered comprehensive administrative and clerical support to streamline daily department operations and improve workflow efficiency.
• Managed high-volume patient communications, resolving queries from patients efficiently and redirecting calls to appropriate clinical staff to ensure timely care.
• Developed and maintained logs, membership databases, and spreadsheets, utilizing data to generate reports for management.
• Administered inbound and outbound document software while overseeing patient registrations and deductions with strict attention to detail.
• Validated clinical coding from external sources to maintain the integrity and accuracy of medical records and databases.
• Led the implementation of Docman10 software, transitioning the office to a modern electronic document management system.
  

• Provided high-level support including copying, faxing, and document distribution.
• Managed telephone calls and addressed client requests throughout the day.
• Liaised with solicitors daily to address issues with client claims.

Maintained and updated spreadsheets on Microsoft Excel containing client information.