Lauren Hindley
RUGELEY,Staffordshire
Summary
Accomplished professional with expertise in leadership management and operations. Passionate about enhancing customer satisfaction through effective staff training and development. Skilled in maintaining food hygiene standards and optimising staff scheduling to improve operational efficiency. Committed to driving organisational success through strategic planning and effective team leadership.
Overview
1
1
Certification
6
6
years of post-secondary education
6
6
years of professional experience
Work history
Restaurant Operations Leader
McDonald's
Sutton Coldfield, Staffordshire
03.2024 - Current
- Took responsibility for the restaurant in Business managers absence
- Created and implemented Individual Development Programmes for my team of 16 managers
- Participated in recruitment of new personnel to ensure hiring of high-quality candidates.
- Managed daily restaurant operations for smooth service delivery.
- Maintained cleanliness standards, resulting in top hygiene ratings.
- Ensured compliance with health and safety regulations at all times.
2nd Assistant Manager
McDonald's
Rugeley, Staffordshire
12.2023 - 02.2026
- Assisted in training schedules for staff members for enhanced productivity and work quality.
- Handled administrative tasks for daily operations.
- Handled customer complaints, resulting in improved customer relationships.
- Coordinated staff scheduling, ensuring full coverage during peak business hours for around 105 staff members.
Shift manager
McDonald's
RUGELEY, Staffordshire
08.2022 - 12.2023
- Enhanced productivity through performance monitoring and constructive coaching sessions.
- Trained staff on product knowledge, resulted in better customer interactions..
- Focused on achieving operational targets
Crew trainer
McDonald's
RUGELEY, Staffordshire
03.2020 - 08.2022
- Promoted process consistency amongst staff by demonstrating best practice procedures regularly.
- Reinforced learning outcomes with consistent follow-up checks on individual progress.
- Created a positive working environment by promoting teamwork and cooperation.
Education
Bachelor of Arts - Business Management Professional in Retail
Manchester Metropolitan University
Manchester 09.2022 - 07.2026
A-Levels - Hospitality and Beverages
Lifetime Training
Rugeley, Staffordshire 09.2021 - 05.2022
A-Levels - Business Management, Mathematics, Media Studies,
The Hart School Sixth Form
Rugeley, Staffordshire 09.2019 - 05.2021
Skills
Leadership management
Customer satisfaction drive
Staff training and development
Sales analysis and planning
Management development
Food hygiene standards
Supply chain management
Health and safety awareness
Operations management
Staff scheduling and planning
Certification
I have Gained Chartered Manager Status with the Chartered Management Institute (CMgr, MCMI), alongside my BA Business Management Professional in Retail. This is for completing an Apprenticeship with McDonald's for a BA (hons) Business Management Professional in Retail level 6 qualification.
Timeline
Restaurant Operations Leader
McDonald's
03.2024 - Current
2nd Assistant Manager
McDonald's
12.2023 - 02.2026
Bachelor of Arts - Business Management Professional in Retail
Manchester Metropolitan University
09.2022 - 07.2026
Shift manager
McDonald's
08.2022 - 12.2023
A-Levels - Hospitality and Beverages
Lifetime Training
09.2021 - 05.2022
Crew trainer
McDonald's
03.2020 - 08.2022
A-Levels - Business Management, Mathematics, Media Studies,
The Hart School Sixth Form
09.2019 - 05.2021