Mohammad Akramul Amin
Liverpool,ENG
Summary
Accomplished professional with extensive expertise in communication, computing, and teamwork. Proven track record in problem solving, customer satisfaction drive, and product promotion. Holds a Food Hygiene Certification and excels in staff management, menu development, and strategic planning. Demonstrated proficiency in wage management, marketing strategy, health and safety compliance, quality assurance auditing, and leadership management. Committed to leveraging skills to achieve organisational goals and drive business success.
Overview
22
22
years of professional experience
4007
4007
years of post-secondary education
Work history
Restaurant operations manager
Eastern Kebab Limited
Liverpool, UK
04.2019 - 01.2025
- Negotiated supplier contracts to reduce overhead costs.
- Recognised and formally acknowledged outstanding staff performance, boosting team morale and productivity.
- Completed accurate end-of-day financial routines for cash and card transactions.
- Handled cash transactions securely, maintaining financial integrity of establishment.
- Maintained outstanding hygiene levels for optimised customer safety and continued regulatory compliance.
- Developed, implemented and communicated business plans to promote profitable food and beverage sales.
- Ensured compliance with health and safety regulations at all times.
- Established safe and secure dining environment with strong sanitation standards.
- Liaised with kitchen teams to develop innovative, seasonal menus for maximised customer appeal.
- Analysed operations to improve restaurant efficiency and service levels.
- Clearly and promptly communicated pertinent information to staff, maintaining knowledgeable service teams.
- Resolved complaints calmly and professionally to achieve positive customer outcomes.
- Streamlined operations by implementing efficient rota schedules.
- Implemented new menu items, leading to increased customer satisfaction.
- Improved team morale with regular staff meetings and feedback sessions.
- Participated in recruitment of new personnel to ensure the hiring of high-quality candidates.
- Conducted regular inventory audits, resulting in accurate stock management.
- Sought out and implemented methods to improve service and team performance, boosting business sustainability with continuous enhancements.
- Created team building initiatives to encourage upselling and meet revenue targets.
- Trained new employees to maintain high standards of service.
- Effectively managed payroll and HR processes, including paperwork completion for new hires and terminations.
- Monitored and maintained stock levels for maximised efficiency and minimised waste.
Customer Service Assistant
ASDA
Harlow
09.2007 - 07.2012
- Job include: carry out duties as designated by manager, customer service, keep shop tidy
- High presentation standard
- Customer focus
- Personal efficiency and drive
- Team working
Supervisor
CO-OPERATIVE GROUP
Old Harlow, UK
04.2006 - 02.2012
- Job include: cash work, office work, order and receive delivery
- Ability to influence to gain commitment
- Maximize sale potential by effective management of stock and system
- Legal requirements
- Staff are used in the right area at the right time
Sales Assistant
ESSO
Bush fair, UK
05.2006 - 09.2006
Warehouse Operative
WESTECS LIMITED
Dhaka
06.2004 - 12.2005
Customer Service Assistant
Pizza Hut
Dhaka
06.2003 - 06.2004
- Picking and wrapping the customer order from different locations
- Ensuring the picking accuracy and swiftness as it is a target oriented job
- Maintaining health and safety as we were doing clean as you go job
- Making customers happy by delivering their item at right time and good customer service
- Developed a reputation for excellence service by serving customer
Education
BSc. (Hon's) - Mathematics
Dhaka College
Diploma in Information Technology - Computer Science
NYDASI Information Technology Institute
Higher Secondary certificate Examination - Math, English, Science
Tajgon College
Secondary school Certificate Examination - English, Chemistry, Math, Physics
Gulshan Model High School
Applied Accounting - Financial Accounting
London College Of Accountancy
London 03.2009 - 01.2012
Skills
- Communication
- Computing
- Teamwork
- Problem solving
- Customer satisfaction drive
- Product promotion
- Food Hygiene Certification
- Staff management
- Menu development
- Strategic planning
- Wage management
- Marketing strategy
- Health and Safety Compliance
- Quality assurance auditing
- Leadership management
- Staff motivation
Custom
- Reading
- Sports
- Travelling
Personal Information
Marital status: Married
Timeline
Restaurant operations manager
Eastern Kebab Limited
04.2019 - 01.2025
Applied Accounting - Financial Accounting
London College Of Accountancy
03.2009 - 01.2012
Customer Service Assistant
ASDA
09.2007 - 07.2012
Sales Assistant
ESSO
05.2006 - 09.2006
Supervisor
CO-OPERATIVE GROUP
04.2006 - 02.2012
Warehouse Operative
WESTECS LIMITED
06.2004 - 12.2005
Customer Service Assistant
Pizza Hut
06.2003 - 06.2004
Higher Secondary certificate Examination - Math, English, Science
Tajgon College
Secondary school Certificate Examination - English, Chemistry, Math, Physics
Gulshan Model High School
BSc. (Hon's) - Mathematics
Dhaka College
Diploma in Information Technology - Computer Science
NYDASI Information Technology Institute
Work availability
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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