Lauren Hicks
Langford,Bedfordshire
Summary
Confident individual with strong selling and presentation skills. Building customer rapport quickly and negotiates profitable outcomes to achieve business growth. Confident and team-focused for positive, productive sales support. Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.
Overview
4
4
years of professional experience
Work history
Telesales executive
Step Change Outsourcing
Stevenage, Hertfordshire
2024.09 - Current
- Worked towards achieving individual monthly and weekly targets consistently without compromising on quality of service provided.
- Managed customer expectations to improve satisfaction rates.
- Managed high call volumes, ensuring excellent customer service standards were maintained.
- Generated leads through cold calling, resulting in increased sales opportunities.
- Presented product offerings persuasively during phone conversations, leading to notable increase in conversion rates.
Customer assistant
Lidl
Kempston, Bedford
2022.04 - 2024.09
- Handled returns and exchanges efficiently maintaining high standards of service amidst challenging situations.
- Assisted customers with product selection to ensure satisfaction.
- Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending.
- Upheld company policies whilst interacting with customers to maintain brand reputation.
Education
GCSEs -
Knights Templar School
Baldock, Hertfordshire 09/2014 - 07/2019
A-Levels -
Knights Templar School
Baldock, Hertfordshire 09/2019 - 07/2021
Skills
- Email communication
- Target achievement
- Goal orientation
- Lead generation
- Quality Assurance
- Target achievement orientation
- Intermediate Spanish speaking level
Affiliations
- Travelling
- Gaming
- Film
Timeline
Telesales executive
Step Change Outsourcing
2024.09 - Current
Customer assistant
Lidl
2022.04 - 2024.09
GCSEs -
Knights Templar School
09/2014 - 07/2019
A-Levels -
Knights Templar School
09/2019 - 07/2021