Lauren Harrison
Milton Keynes
Summary
Authentic, charismatic and highly motivated with 8+ years’ experience in the Building Materials industry. Known for integrity, professionalism and a proactive approach to problem-solving. A quick learner who embraces new challenges and is committed to continuous professional development and career progression. Ambitious and thrive under pressure in fast-paced, deadline-driven environments, with a strong focus on accuracy and efficiency.
Overview
7
7
years of professional experience
Work history
Customer Relationship Manager, UK & Australia
ECi Software Solutions Ltd
2022.07 - 2025.12
- Successfully meet ambitious targets for migration, cross-sell and upsell opportunities (£160k in 2025/ £340k in 2024).
- Manage day-to-day customer satisfaction and complaint resolution, with a core focus on customer retention.
- Confidently explain product offering to prospects and clients.
- Create and streamline processes to increase productivity, efficiency, and collaboration between departments globally.
- Support customers to ensure smooth migration off an end-of-life product.
- Build brand awareness, trust and credibility within the market.
Category Manager, Flat Roofing
SIG Plc
2020.11 - 2022.06
- Negotiate trading terms and rebate structures with suppliers on behalf of branch network.
- Successfully achieve double-digit category growth with targeted sales and marketing strategies.
- Streamline supplier portfolio to maximise pricing structures.
- Develop innovative and value-added procurement propositions for own-label range.
- Analyse sales reports to identify trends and influence purchasing decisions.
- Attend trade days and organise product demonstrations and training for 100+ branches.
Category Manager, Heavyside & Business Services
National Merchant Buying Society
2018.10 - 2020.09
- Enhance product categories and supplier diversity.
- Boost sales and company growth with strategic, tailored marketing campaigns.
- Manage day-to-day relationships and contract negotiations for 300+ suppliers.
Education
National Diploma Level 3 - Health & Social Care
Milton Keynes Academy
Milton Keynes07.2012
GCSEs - 10 including English & Maths
Oakgrove School
Milton Keynes07.2010
Skills
- B2B Sales
- Account Management
- Networking
- Contract Negotiation
- Business Development
- Marketing
- Events
- Reporting & Analysis
Accomplishments
- Top 100 Young Achiever
- £7k raised in Pavestone Charity Rally
- Interviewed for Time to Talk campaign with Mates in Mind and fischer fixings
- Article featured in MK Citizen
- Ambassador for Women in Construction and Mental Health in Construction
- John Tatton Award 2019
Affiliations
- Netball
- Spending time with family
- Dancing
- True crime
Timeline
Customer Relationship Manager, UK & Australia
ECi Software Solutions Ltd
2022.07 - 2025.12
Category Manager, Flat Roofing
SIG Plc
2020.11 - 2022.06
Category Manager, Heavyside & Business Services
National Merchant Buying Society
2018.10 - 2020.09
National Diploma Level 3 - Health & Social Care
Milton Keynes Academy
GCSEs - 10 including English & Maths
Oakgrove School