Lauren Gumbs
Slough,Berkshire
Summary
Highly skilled professional with expertise in technical support, Microsoft Office Suite, and basic IT troubleshooting. Demonstrates strong verbal and written communication, teamwork, and collaboration abilities. Adept at problem-solving and adaptability, with a proven track record of responsibility and initiative. Exceptional organisation and time management skills complement a commitment to customer service, active listening, and a willingness to learn.
Overview
3
3
years of professional experience
6
6
years of post-secondary education
Work history
Waitress assistant
De Vere Hotel - Beaumont Estate
Old Windsor, Windsor and Maidenhead
2025.09 - Current
- Alleviated workload of wait staff through diligent assistance.
- Followed health regulations whilst handling food, promoting safe practices.
- Checked customers' identities to ensure they met age requirements for purchase of alcohol,.
- Ensured customer satisfaction by addressing queries and complaints promptly.
Receptionist
Thames Motor Group
Slough
2023.06 - 2026.02
- Greeting and welcoming customers, ensuring a positive first impression.
- Providing excellent customer care and assisting with enquiries.
- Handling incoming calls and accurately recording messages for sales staff.
- Preparing essential files for the Marketing department following car sales.
- Working collaboratively as part of the sales team.
Education
GCSEs -
The Westgate School
Slough 2018.09 - 2023.06
Level 3 - Travel and Tourism
Bracknell and Wokingham College
Bracknell 2023.09 - 2025.05
Skills
- Technical
- Microsoft Office Suite
- Basic IT troubleshooting
- Soft Skills
- Strong verbal and written communication
- Teamwork and collaboration
- Problem-solving and adaptability
- Responsibility and initiative
- Organisation and time management
- Customer service
- Active listening and willingness to learn
Languages
English (Native)
REFERENCES
Available on request.
INTERESTS
Girlguiding and community involvement, Music (steel pans, choir), Mentoring and youth support
Accomplishments
- Girlguiding: Over 10 years of involvement (Rainbows, Brownies, Guides, Rangers, volunteer), demonstrating commitment and leadership potential.
- Music Mentor: Participated in steel pans and choir, boosting confidence and teamwork skills.
- Peer Mentor: Supported younger students with social skills and activities.
- Excellent Attendance: Maintained strong attendance throughout college.
Timeline
Waitress assistant
De Vere Hotel - Beaumont Estate
2025.09 - Current
Level 3 - Travel and Tourism
Bracknell and Wokingham College
2023.09 - 2025.05
Receptionist
Thames Motor Group
2023.06 - 2026.02
GCSEs -
The Westgate School
2018.09 - 2023.06