Lauren Downie
Glasgow
Summary
Recent graduate and Sales Intern with experience supporting sales operations, customer accounts, and data-driven reporting. Skilled in Excel, PowerPoint, and Power BI, with a strong focus on analysing sales data, improving reporting accuracy, and supporting decision-making. Experienced in fast-paced, cross-functional environments, working across sales, marketing, and solutions teams to support account management and business operations. Confident in communicating with stakeholders and presenting insights to support commercial decisions. Seeking opportunities in corporate and tech-focused roles where I can further develop my analytical and business skills while contributing to performance and growth.
Overview
1
1
year of professional experience
Work history
Com & Mid-Market End User Sales (Intern)
HP Inc
Glasgow/ Reading
2025.07 - 2026.08
- Assisted in managing client accounts, ensuring consistent communication and customer satisfaction, including hosting regular meetings with executive account managers and clients to maintain strong relationships.
- Conducted market research and produced regular customer briefing documents ahead of client calls, distributed to Managing Directors and account managers to support preparation and improve engagement quality.
- Supported cold calling and networking activities, including organising a monthly Scottish procurement networking event in the office to connect customers and strengthen relationships.
- Collaborated with AMD and Intel on sales and AI training sessions, supporting product understanding and improving client engagement.
- Assisted in preparing sales presentations and proposals with Intel and AMD to clearly communicate product benefits and support sales conversations.
- Participated in regular training sessions with ManpowerGroup to refine sales techniques and improve overall performance.
- Supported senior sales staff in identifying new business opportunities within gaming accounts by analysing client data and market trends, contributing to the expansion of the gaming client base.
- Conducted monthly visits to the London office and warehouse to meet with the management team, align on operations, and support business coordination across functions.
- Worked across multiple teams including marketing, planning, and solutions systems to support cross-functional collaboration and ensure alignment across sales operations.
- Consistently delivered tasks within tight deadlines while maintaining accuracy and attention to detail.
- Applied critical thinking to break down problems, evaluate solutions, and support decision-making in sales processes.
- Regularly used Excel and Microsoft Dynamics to manage customer data, update account information, and support accurate sales tracking and reporting.
- Completed both the 2025 and 2026 HP Annual Sales Certifications, strengthening product knowledge, sales capability, and understanding of HP’s go-to-market strategy.
Business analayst (Intern) Full Time
HP
Glasgow/Reading, United Kingdom
2026.01 - 2026.08
- Selected as 1 of only 4 Business Analyst interns across the UK & Ireland to independently lead Project Jetstream, HP’s new sales initiative focused on improving sales operations and customer account management. Leveraged Power BI, Excel, and internal OSS tools to cleanse, validate, and manage 800+ customer accounts on a bi-weekly basis, improving CRM data integrity and supporting accurate sales reporting across the organisation.
- Generated and distributed weekly sales funnel and pipeline reports for 10+ District Managers and sales leadership teams, enabling data-driven forecasting and improved visibility into revenue opportunities.
- Analysed 1,000+ pipeline opportunities and customer records to identify reporting inconsistencies, sales trends, and process gaps, helping improve forecasting accuracy and opportunity management.
- Built interactive Power BI dashboards and automated Excel trackers to monitor KPIs including pipeline health, conversion rates, account activity, and sales performance metrics.
- Streamlined manual reporting workflows using advanced Excel functions, pivot tables, and data validation techniques, reducing reporting turnaround time and improving operational efficiency.
- Collaborated with sales, operations, and analytics teams to support CRM optimisation, sales enablement initiatives, and data quality improvements across the business.
- Prepared executive-ready PowerPoint presentations summarising sales insights, market performance, and strategic recommendations for internal stakeholders and leadership reviews.
- Maintained and updated market share and competitive intelligence datasets to support strategic sales planning, territory analysis, and business growth initiatives.
- Built and maintained Power BI dashboards and Excel trackers to track pipeline health, conversions, and account activity, while keeping Power BI and the Account Nomination file regularly updated to improve data visibility and help analysts quickly find and track customer account IDs.
Scottish head of Charity committee
HP (Scottish Autism)
Glasgow, Glasgow City
2025.07 - 2026.05
- One of four interns who volunteered to complete the 24-hour Three Peaks Challenge, demonstrating strong commitment and resilience while supporting team fundraising efforts, including contributing approximately £4,000 to The Rainbow Trust Children's Charity.
- Also took part in the 15km London Tough Mudder in support of Alzheimer's Research UK, contributing to awareness and fundraising efforts for dementia research.
- Assisted in planning and delivering large-scale fundraising and community events, including Tough Mudder and additional charity initiatives supporting organisations such as Scottish Autism, Black Heroes for Youth Foundation, Alzheimer's Research UK, and Women's Refuge.
- Contributed to overall fundraising targets exceeding £5,000 across the intern cohort (£27K total goal), while actively promoting participation in community engagement and volunteering initiatives through internal communications and social media campaigns.
Education
Master of Arts (Social Sciences) with Honours - Politics
University of Glasgow
GlasgowGlobal exchange year - Politics
University of Tokyo
JapanSkills
- Product knowledge
- Sales reporting
- Data analytics platforms
- Critical evaluation
- Data analysis using Excel
- PowerPoint knowledge
- Time efficiency
- Customer service
- Sales techniques
- Teamwork and contribution
- Market analysis
- Artificial intelligence integration
Volunteering
Youth Ambassador- Glasgow Film Theatre (2019-present)
- Represent the theatre at public events such as the annual film festival, screenings & outreach activities aimed at young audiences.
- Support the set-up of events, screenings and Q&A events.
- Assist with audience engagement, guest coordination and FOH duties.
- Promote the theatre through peer networks and youth-focused initiatives.
- Collaborate with theatre staff and other ambassadors to ensure smooth event operations.
Timeline
Business analayst (Intern) Full Time
HP
2026.01 - 2026.08
Com & Mid-Market End User Sales (Intern)
HP Inc
2025.07 - 2026.08
Scottish head of Charity committee
HP (Scottish Autism)
2025.07 - 2026.05
Master of Arts (Social Sciences) with Honours - Politics
University of Glasgow
Global exchange year - Politics
University of Tokyo