Lauren Dickinson
Leeds,West Yorkshire
Summary
Positive and reliable, with talent for customer service and knack for multi-tasking in fast-paced environments. Skilled in communication and problem-solving, ensuring smooth and pleasant interactions with customers. Eager to contribute to thriving barista role, enhancing customer satisfaction and operational efficiency.
Overview
3
3
years of professional experience
3
3
years of post-secondary education
Work History
Entertainment host
Live Business
Lapland, Finland
11.2024 - Current
- Performed with energy and enthusiasm to fully engage audiences.
- Improvised in front of live audiences to navigate unexpected situations.
- Facilitated captivating holiday activities, adding value to the guest's stay.
- Developed fun, engaging learning experiences for children of varying ages.
Customer experience assistant
Leeds Heritage Theatre
Leeds, West Yorkshire
08.2021 - Current
- Encouraged timely entry and exit of patrons to minimise disruptions during performances.
- Sold and served refreshments to customers, promoting fun atmosphere and driving revenue gains.
- Guided guests during emergencies, prioritising safety above all else.
- Ensured smooth running of shows by managing seating arrangements and ticket checks.
Barista
Gem's Bistro
Normanton, West Yorkshire
08.2021 - 09.2023
- Performed all opening and closing duties fully and accurately to maintain cleanliness of café equipment.
- Trained new staff members on café operations, fostering teamwork and consistency.
- Made and served high-volume beverages with speed, quality and consistency, thriving in fast-paced cafe environments.
Education
Bachelor of Arts - Musical Theatre
Leeds Conservatoire
Leeds 09.2020 - 07.2023
Skills
- Coffee machinery operation
- Cooperative team player
- Positive attitude
- Customer service expert
- Professional demeanour
- Verbal and oral communication
Timeline
Entertainment host
Live Business
11.2024 - Current
Customer experience assistant
Leeds Heritage Theatre
08.2021 - Current
Barista
Gem's Bistro
08.2021 - 09.2023
Bachelor of Arts - Musical Theatre
Leeds Conservatoire
09.2020 - 07.2023
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