Lauren Buckby
Kettering,Northamptonshire
Summary
Highly skilled professional with a proven track record in award-winning customer service delivery, demonstrating strong organisational and time management abilities. Adept at problem-solving, conflict resolution, and improving customer satisfaction through active listening and effective communication skills. Proficient in Microsoft Office and other IT systems, with expertise in warehouse equipment handling and health and safety compliance. A dedicated team player who excels independently, committed to leveraging core competencies to drive operational excellence and enhance workplace efficiency.
Overview
12
12
years of professional experience
3
3
years of post-secondary education
Work history
Warehouse Operative
Huxloe
Kettering, UK
01.2022 - 05.2025
- Picking and packing goods accurately and efficiently
- Conducting regular stock counts
- Preparing and palletising orders for dispatch
Warehouse Operative
Warner's Distillery
Kettering, UK
09.2021 - 11.2021
- Conducting quality control checks on completed products
- Palletising boxes of gin for shipment
- Maintaining a clean and organised work environment
Customer Service Advisor
APCOA Parking / CP Plus
Kettering, UK
02.2016 - 09.2021
- Delivered exceptional front-line customer service
- Maintained and monitored payment machines, entry/exit barriers, and related equipment
- Processed tickets and concessions, including issuing and resolving queries
- Liaised with various departments to resolve issues and improve efficiency
- Acted as main point of contact in the absence of management
- Patrolled hospital premises and managed emergency vehicle access
Label Room Machine Clerk
IVG White LTD
Wellingborough
05.2013 - 12.2015
- Printed labels and dispatched them to warehouse teams
- Prioritised workload to ensure timely and accurate order processing
- Performed quality checks and stock control
- Maintained accurate records for tracking and compliance
Education
10 GCSEs - Grades A-C (including English, Maths, and Science)
Montagu School
09.2003 - 06.2005
ABC Certificate - Small Animal Care
Moulton College
09.2006 - 06.2007
Skills
- Strong organisational and time management abilities
- Excellent communication skills (written and verbal)
- Effective team player and independent worker
- Problem-solving and conflict resolution
- Active listener, focused on improving customer satisfaction
- Award-winning customer service delivery
- Proficient in Microsoft Office and other IT systems
- Warehouse equipment handling
- Health and Safety Compliance
References
References available upon request.
Timeline
Warehouse Operative
Huxloe
01.2022 - 05.2025
Warehouse Operative
Warner's Distillery
09.2021 - 11.2021
Customer Service Advisor
APCOA Parking / CP Plus
02.2016 - 09.2021
Label Room Machine Clerk
IVG White LTD
05.2013 - 12.2015
ABC Certificate - Small Animal Care
Moulton College
09.2006 - 06.2007
10 GCSEs - Grades A-C (including English, Maths, and Science)
Montagu School
09.2003 - 06.2005
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