Lauren Breach-Green
Forest Hill,City of London
Summary
Friendly, reliable, and motivated retail and customer service professional with over 10 years of experience in fast-paced environments. Highly skilled in sales, administration, and customer engagement, with a proven ability to build strong relationships and consistently deliver exceptional service. Adaptable, well-organised, and an effective communicator, with a genuine passion for creating positive customer experiences.
Overview
15
15
years of professional experience
Work history
Sales & Administrative Coordinator
Finches Emporium
Forest Hill, City of London
01.2022 - 10.2025
- Coordinated administrative tasks to support sales team and enhance operational efficiency.
- Assisted in managing customer inquiries and provided timely responses to ensure satisfaction.
- Maintained accurate records of sales transactions and customer interactions for future reference.
- Supported preparation of sales presentations and promotional materials to attract potential clients.
- Collaborated with team members to streamline processes and improve overall service delivery.
- Conducted regular audits of administrative processes and recommended improvements where necessary.
- Managed daily office operations whilst ensuring compliance with company policies and regulations.
Bureau Sales Representative
John Lewis & Partners
Oxford Street, City of London
01.2014 - 12.2021
- Delivered exceptional customer service by addressing inquiries and resolving issues efficiently.
- Collaborated with team members to streamline sales processes and improve overall efficiency.
- Provided training and support to new sales staff to foster team development and productivity.
- Resolved customer concerns promptly to maintain satisfaction.
- Maintained quality assurance standards for all products and services.
- Maintained excellent knowledge of industry trends to remain ahead of competitors.
- Managed large financial transactions ensuring compliance with organisational policies.
Sales professional
EE
Bromley, City of London
11.2010 - 01.2014
- Assisted customers in selecting mobile phones and data plans that best suited their needs.
- Educated clients on features and functionalities of various mobile devices to enhance user experience.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Established strong client relationships for repeat business.
- Developed weekly reports which highlighted key performance indicators, facilitated data-driven decision making within the team.
- Maintained comprehensive knowledge of all products, led to improved customer engagement.
Education
Bachelor of Science - Psychology
The Open University
12.2021 -
BTEC National Diploma & Certificate - Business
Canterbury College
Canterbury, Kent 09.2007 - 09.2009
GCSEs - English Literature B, English Language B, Religious Education B, Maths C, Business Studies C, ICT C,
Swadelands School
Lenham, KentSkills
- Customer service & sales excellence
- Administration & organisation
- Stock control & banking
- Event coordination
- Communication & teamwork
- Microsoft Office & retail systems
Timeline
Sales & Administrative Coordinator
Finches Emporium
01.2022 - 10.2025
Bachelor of Science - Psychology
The Open University
12.2021 -
Bureau Sales Representative
John Lewis & Partners
01.2014 - 12.2021
Sales professional
EE
11.2010 - 01.2014
BTEC National Diploma & Certificate - Business
Canterbury College
09.2007 - 09.2009
GCSEs - English Literature B, English Language B, Religious Education B, Maths C, Business Studies C, ICT C,
Swadelands School