Summary
Overview
Work History
Education
Skills
Timeline
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Laura/ Nikkola Rosinska

Bournemouth

Summary

Hi, I am a University Student at AUB. I'm a pleasant and outgoing person, extremely diligent and highly motivated. Brings a laugh to the workplace, keeping everything light and enjoyable. Skilled Waitress adept at operating in fast-paced environments with demanding objectives for sales, service and quality. Dream of pursuing a career in bartending, i have done my fair share of waitressing. Motivated waitress/ bartender with expertise of knowledge in wine, beer, spirits along with solid background in team leadership and operations.

Overview

5
5
years of professional experience

Work History

Bar team member

Sound Circus Alternative Club
Bournemouth, Dorset
10.2024 - Current
  • Created speciality drinks according to exact customer requests and preferences.
  • Verified guest ID prior to serving liquor.
  • Worked in a fast-paced setting to meet all service demands.
  • Served guests spirits, lagers and stouts at bar.
  • Oversaw bar recordkeeping and stocktaking for organised.
  • Input orders into register, calculated bills and collected payments.
  • Followed safe serving requirements, monitoring guest behaviour and discontinuing service to inebriated customers.
  • Maintained thorough understanding of menu items to offer knowledgeable recommendations when asked by customers, driving sales increase.
  • Delivered high standards of customer service by efficiently handling bar tasks.

Waitress / Bartender

Rockfish
01.2023 - 06.2023
  • Gained knowledge of current menu selections for accurate, reliable customer guidance
  • Memorized the menu and accurately answered customers' questions about menu items
  • Learnt excessive knowledge of wines, beers and spirits
  • Allowing me to recommend depending on guest tastes
  • Completed daily opening and closing checklists to maintain standards and ready dining rooms for service
  • Achieved customer experience, serving each guest with sincere, positive and enthusiastic attitude
  • Cleared and reset tables with clean service ware to uphold faultless restaurant standards
  • Multi-tasked efficiently to provide prompt and efficient service to all guests

Waitress

Harry Ramsden's
07.2022 - 01.2023
  • Developed a deep understanding of menu items and specials, allowing for detailed and accurate descriptions to customers
  • Developed lasting relationships with customers through attentive service and engaging conversation, resulting in repeat business
  • Cross-trained in other restaurant roles to ensure smooth operations when needed
  • Collaborated with kitchen staff to efficiently manage orders and ensure timely delivery of meals to customers
  • Prepared tables for guests prior to their arrival, including setting up table linens and silverware
  • Multi-tasked efficiently to provide prompt and efficient service to all guests

Apprentice Electrician

Totaltronics
01.2021 - 01.2022
  • Consulted with customers before repair jobs to better diagnose and fix issues
  • Put in new electrical components, fixtures and motors to complete reliable repairs
  • Kept work areas clean, neat and organised for efficient operations and good safety standards
  • Worked as my father's assistant
  • Answered calls with upmost respect, and kind manner
  • Planned scheduled and booked in repairs
  • Processed customer transactions efficiently, maintaining accuracy in cash handling and banking procedures
  • Gave out exceptional advice and help

Counter Assistant

JKL Ltd
07.2020 - 01.2021
  • Addressed client issues and complaints, facilitating effective and satisfactory outcomes
  • Remembered key menu features, ingredients and allergen information
  • Delivered outstanding customer experience to meet and exceed customers' expectations
  • Took orders and made suggestions to guest tastes and preferences
  • Trained new staff, providing guidance on shop policies, customer service, and operational procedures

Education

Bachelor of Arts - Game Art and Design

Arts Bournemouth University
Bournemouth, England
10.2024 -

Skills

  • Critical thinking and problem solving
  • Ability to Work in a Team
  • Fast Learner
  • Ability to Multitask
  • Customer Service
  • Scheduling
  • Communication Skills
  • Resilience under pressure
  • Cash handling accuracy
  • Hospitality etiquette

Timeline

Bar team member

Sound Circus Alternative Club
10.2024 - Current

Bachelor of Arts - Game Art and Design

Arts Bournemouth University
10.2024 -

Waitress / Bartender

Rockfish
01.2023 - 06.2023

Waitress

Harry Ramsden's
07.2022 - 01.2023

Apprentice Electrician

Totaltronics
01.2021 - 01.2022

Counter Assistant

JKL Ltd
07.2020 - 01.2021

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Laura/ Nikkola Rosinska