Summary
Overview
Work history
Education
Skills
Certification
References
Volunteer Experience
Timeline
Generic
Laura Kate Morris

Laura Kate Morris

Leeds,Leeds

Summary

Dedicated and hardworking professional with a strong track record in equipment configuration and hardware troubleshooting. Proficient in software diagnostics and administrative tasks, demonstrating excellent time management and attention to detail. Recognized for teamwork and interpersonal skills, fostering positive relationships in collaborative environments. Highly skilled in Microsoft Office suite, ensuring efficient data entry and task execution.

Overview

12
12
years of professional experience
11
11
years of post-secondary education
1
1
Certification

Work history

1st Line Technical Support

EMIS
Leeds
01.2025 - 08.2025
  • Troubleshoot and diagnose hardware and software issues.
  • Identify and assess customers' needs to achieve satisfaction.
  • Support customers, issues, and requests.
  • Troubleshoot and diagnose Server issues
  • Troubleshoot and diagnose Windows issues

Customer Support Associate

BigChange
Leeds
07.2022 - 12.2024
  • Support customers with training, issues, and requests.
  • Identify and assess customers' needs to achieve satisfaction.
  • Troubleshoot and diagnose hardware and software issues.

IT Technician

Makehappen Group
Leeds
11.2019 - 06.2022
  • First line support on helpdesk
  • Equipment configuration
  • External software support
  • Network support
  • Telecommunications support

Checkout Operator

Asda Middleton Superstore
Leeds
08.2018 - 11.2019
  • Serving customers on checkout
  • Keeping the checkouts clean and tidy

Customer Service Assistant

B&M Home Store With Garden Centre
Castleford, Wakefield
06.2018 - 08.2018
  • Approaching customers and helping them with their needs.
  • Operating the till systems dealing with cash and card payments.
  • Maintaining the cleanliness of the retail shop at all times.
  • Replenishing stock

Customer Service Assistant (Christmas temp)

Tesco
Leeds
11.2017 - 12.2017
  • Working in the checkout department.
  • Replenishing stock on shelves.
  • Processing payments of various kinds, including cash and credit cards.
  • Keeping the store organised & maintaining an uncluttered environment.
  • Constantly updating and replenishing sales display areas.

Admin Assistant

Martin Gaffney Solicitors
Leeds
08.2017 - 10.2017
  • Answering the telephone to customers and employers.
  • Taking notes and leaving messages for staff.
  • Emails, booking appointments, writing letters, archiving, witnessing wills, scanning and photocopying documents, Greeting clients to the office.
  • Opening files, typing invoices.
  • Taking card payments.

Admin Assistant (Work Placement)

St Wilfrid's High School
Wakefield
11.2015 - 07.2017
  • Assisting with any admin tasks I take responsibility for sorting and sealing letters, shredding old information and tidying away laptops, making phone calls and filing.

Librarian Assistant (Work placement)

Rothwell Library
Leeds
01.2016 - 12.2016
  • Issued and discharged books to customers effectively.
  • Processed renewals, item requests, and transfers promptly.
  • Handled customer enquiries regarding book availability and services.
  • Executed general administrative duties, including printing and photocopying.
  • Managed telephone enquiries from customers efficiently.

Retail Assistant (Work placement)

Pets at Home
01.2014 - 12.2014
  • Speaking with customers to solve queries and signposting where necessary.
  • Replenishment of stock on shop floor, stock take.
  • Reorganising shelve space to maximise sales potential.
  • Responsible for cleaning animal cages and building new cages, used for housing various animals.

Education

BTEC Business Level 3 - Business Studies

St Wilfrid's High School and 6th Form
Wakefield
09.2015 - 07.2017

BTEC ICT Level 3 - IT

St Wilfrid's High School and 6th Form
Wakefield
09.2015 - 07.2017

Mathematic - Mathematics

St Wilfrid's High School and 6th Form
Wakefield
09.2015 - 07.2016

Animal Psychology Level 3 - Animal Psychology

Oplex Careers
Leeds
03.2016 - 03.2016

Animal Care Level 2 - Animal Care

Oplex Careers
Leeds
09.2016 - 12.2016

BTEC Business - level 2 - Business Studies

St Thomas a Becket Catholic High School
Wakefield
09.2014 - 07.2015

English -GCSE - English

St Thomas a Becket Catholic High School
Wakefield
09.2014 - 07.2015

I.T. - GCSE - Information Technology

St Thomas a Becket Catholic High School
Wakefield
09.2014 - 07.2015

Additional; Science-GCSE - Science

St Thomas a Becket Catholic High School
Wakefield
09.2014 - 07.2015

Religious Education-GCSE - Religious Education

St Thomas a Becket Catholic High School
Wakefield
09.2014 - 07.2015

Textiles-GCSE - Textiles

St Thomas a Becket Catholic High School
Wakefield
09.2014 - 07.2015

Science –GCSE - Science

St Thomas a Becket Catholic High School
Wakefield
09.2013 - 07.2014

Skills

  • Having a team-oriented approach to working
  • Track record of achieving agreed objectives
  • Can work efficiently and accurately in a fast paced service driven environment
  • Equipment configuration
  • Hardware troubleshooting
  • Administrative tasks
  • Time management
  • Attention to detail
  • Data entry
  • Microsoft office suite proficiency

Certification

Food Hygiene Certificate July 2015 PASS 85%

References

References available upon request

Volunteer Experience

Barnardo's Charity Shop, Retail Assistant (Volunteer), 2018-02, 2018-06, Approaching customers and helping them with their needs., Operating the till systems dealing with cash and card payments., Assisting customers with their enquiries., Maintaining the cleanliness of the retail shop at all times.

Timeline

1st Line Technical Support

EMIS
01.2025 - 08.2025

Customer Support Associate

BigChange
07.2022 - 12.2024

IT Technician

Makehappen Group
11.2019 - 06.2022

Checkout Operator

Asda Middleton Superstore
08.2018 - 11.2019

Customer Service Assistant

B&M Home Store With Garden Centre
06.2018 - 08.2018

Customer Service Assistant (Christmas temp)

Tesco
11.2017 - 12.2017

Admin Assistant

Martin Gaffney Solicitors
08.2017 - 10.2017

Animal Care Level 2 - Animal Care

Oplex Careers
09.2016 - 12.2016

Animal Psychology Level 3 - Animal Psychology

Oplex Careers
03.2016 - 03.2016

Librarian Assistant (Work placement)

Rothwell Library
01.2016 - 12.2016

Admin Assistant (Work Placement)

St Wilfrid's High School
11.2015 - 07.2017

BTEC Business Level 3 - Business Studies

St Wilfrid's High School and 6th Form
09.2015 - 07.2017

BTEC ICT Level 3 - IT

St Wilfrid's High School and 6th Form
09.2015 - 07.2017

Mathematic - Mathematics

St Wilfrid's High School and 6th Form
09.2015 - 07.2016

BTEC Business - level 2 - Business Studies

St Thomas a Becket Catholic High School
09.2014 - 07.2015

English -GCSE - English

St Thomas a Becket Catholic High School
09.2014 - 07.2015

I.T. - GCSE - Information Technology

St Thomas a Becket Catholic High School
09.2014 - 07.2015

Additional; Science-GCSE - Science

St Thomas a Becket Catholic High School
09.2014 - 07.2015

Religious Education-GCSE - Religious Education

St Thomas a Becket Catholic High School
09.2014 - 07.2015

Textiles-GCSE - Textiles

St Thomas a Becket Catholic High School
09.2014 - 07.2015

Retail Assistant (Work placement)

Pets at Home
01.2014 - 12.2014

Science –GCSE - Science

St Thomas a Becket Catholic High School
09.2013 - 07.2014
Laura Kate Morris