Laura Kate Morris
Leeds,Leeds
Summary
Dedicated and hardworking professional with a strong track record in equipment configuration and hardware troubleshooting. Proficient in software diagnostics and administrative tasks, demonstrating excellent time management and attention to detail. Recognized for teamwork and interpersonal skills, fostering positive relationships in collaborative environments. Highly skilled in Microsoft Office suite, ensuring efficient data entry and task execution.
Overview
12
12
years of professional experience
11
11
years of post-secondary education
1
1
Certification
Work history
1st Line Technical Support
EMIS
Leeds
01.2025 - 08.2025
- Troubleshoot and diagnose hardware and software issues.
- Identify and assess customers' needs to achieve satisfaction.
- Support customers, issues, and requests.
- Troubleshoot and diagnose Server issues
- Troubleshoot and diagnose Windows issues
Customer Support Associate
BigChange
Leeds
07.2022 - 12.2024
- Support customers with training, issues, and requests.
- Identify and assess customers' needs to achieve satisfaction.
- Troubleshoot and diagnose hardware and software issues.
IT Technician
Makehappen Group
Leeds
11.2019 - 06.2022
- First line support on helpdesk
- Equipment configuration
- External software support
- Network support
- Telecommunications support
Checkout Operator
Asda Middleton Superstore
Leeds
08.2018 - 11.2019
- Serving customers on checkout
- Keeping the checkouts clean and tidy
Customer Service Assistant
B&M Home Store With Garden Centre
Castleford, Wakefield
06.2018 - 08.2018
- Approaching customers and helping them with their needs.
- Operating the till systems dealing with cash and card payments.
- Maintaining the cleanliness of the retail shop at all times.
- Replenishing stock
Customer Service Assistant (Christmas temp)
Tesco
Leeds
11.2017 - 12.2017
- Working in the checkout department.
- Replenishing stock on shelves.
- Processing payments of various kinds, including cash and credit cards.
- Keeping the store organised & maintaining an uncluttered environment.
- Constantly updating and replenishing sales display areas.
Admin Assistant
Martin Gaffney Solicitors
Leeds
08.2017 - 10.2017
- Answering the telephone to customers and employers.
- Taking notes and leaving messages for staff.
- Emails, booking appointments, writing letters, archiving, witnessing wills, scanning and photocopying documents, Greeting clients to the office.
- Opening files, typing invoices.
- Taking card payments.
Admin Assistant (Work Placement)
St Wilfrid's High School
Wakefield
11.2015 - 07.2017
- Assisting with any admin tasks I take responsibility for sorting and sealing letters, shredding old information and tidying away laptops, making phone calls and filing.
Librarian Assistant (Work placement)
Rothwell Library
Leeds
01.2016 - 12.2016
- Issued and discharged books to customers effectively.
- Processed renewals, item requests, and transfers promptly.
- Handled customer enquiries regarding book availability and services.
- Executed general administrative duties, including printing and photocopying.
- Managed telephone enquiries from customers efficiently.
Retail Assistant (Work placement)
Pets at Home
01.2014 - 12.2014
- Speaking with customers to solve queries and signposting where necessary.
- Replenishment of stock on shop floor, stock take.
- Reorganising shelve space to maximise sales potential.
- Responsible for cleaning animal cages and building new cages, used for housing various animals.
Education
BTEC Business Level 3 - Business Studies
St Wilfrid's High School and 6th Form
Wakefield 09.2015 - 07.2017
BTEC ICT Level 3 - IT
St Wilfrid's High School and 6th Form
Wakefield 09.2015 - 07.2017
Mathematic - Mathematics
St Wilfrid's High School and 6th Form
Wakefield 09.2015 - 07.2016
Animal Psychology Level 3 - Animal Psychology
Oplex Careers
Leeds 03.2016 - 03.2016
Animal Care Level 2 - Animal Care
Oplex Careers
Leeds 09.2016 - 12.2016
BTEC Business - level 2 - Business Studies
St Thomas a Becket Catholic High School
Wakefield 09.2014 - 07.2015
English -GCSE - English
St Thomas a Becket Catholic High School
Wakefield 09.2014 - 07.2015
I.T. - GCSE - Information Technology
St Thomas a Becket Catholic High School
Wakefield 09.2014 - 07.2015
Additional; Science-GCSE - Science
St Thomas a Becket Catholic High School
Wakefield 09.2014 - 07.2015
Religious Education-GCSE - Religious Education
St Thomas a Becket Catholic High School
Wakefield 09.2014 - 07.2015
Textiles-GCSE - Textiles
St Thomas a Becket Catholic High School
Wakefield 09.2014 - 07.2015
Science –GCSE - Science
St Thomas a Becket Catholic High School
Wakefield 09.2013 - 07.2014
Skills
- Having a team-oriented approach to working
- Track record of achieving agreed objectives
- Can work efficiently and accurately in a fast paced service driven environment
- Equipment configuration
- Hardware troubleshooting
- Administrative tasks
- Time management
- Attention to detail
- Data entry
- Microsoft office suite proficiency
Certification
Food Hygiene Certificate July 2015 PASS 85%
References
References available upon request
Volunteer Experience
Barnardo's Charity Shop, Retail Assistant (Volunteer), 2018-02, 2018-06, Approaching customers and helping them with their needs., Operating the till systems dealing with cash and card payments., Assisting customers with their enquiries., Maintaining the cleanliness of the retail shop at all times.
Timeline
1st Line Technical Support
EMIS
01.2025 - 08.2025
Customer Support Associate
BigChange
07.2022 - 12.2024
IT Technician
Makehappen Group
11.2019 - 06.2022
Checkout Operator
Asda Middleton Superstore
08.2018 - 11.2019
Customer Service Assistant
B&M Home Store With Garden Centre
06.2018 - 08.2018
Customer Service Assistant (Christmas temp)
Tesco
11.2017 - 12.2017
Admin Assistant
Martin Gaffney Solicitors
08.2017 - 10.2017
Animal Care Level 2 - Animal Care
Oplex Careers
09.2016 - 12.2016
Animal Psychology Level 3 - Animal Psychology
Oplex Careers
03.2016 - 03.2016
Librarian Assistant (Work placement)
Rothwell Library
01.2016 - 12.2016
Admin Assistant (Work Placement)
St Wilfrid's High School
11.2015 - 07.2017
BTEC Business Level 3 - Business Studies
St Wilfrid's High School and 6th Form
09.2015 - 07.2017
BTEC ICT Level 3 - IT
St Wilfrid's High School and 6th Form
09.2015 - 07.2017
Mathematic - Mathematics
St Wilfrid's High School and 6th Form
09.2015 - 07.2016
BTEC Business - level 2 - Business Studies
St Thomas a Becket Catholic High School
09.2014 - 07.2015
English -GCSE - English
St Thomas a Becket Catholic High School
09.2014 - 07.2015
I.T. - GCSE - Information Technology
St Thomas a Becket Catholic High School
09.2014 - 07.2015
Additional; Science-GCSE - Science
St Thomas a Becket Catholic High School
09.2014 - 07.2015
Religious Education-GCSE - Religious Education
St Thomas a Becket Catholic High School
09.2014 - 07.2015
Textiles-GCSE - Textiles
St Thomas a Becket Catholic High School
09.2014 - 07.2015
Retail Assistant (Work placement)
Pets at Home
01.2014 - 12.2014
Science –GCSE - Science
St Thomas a Becket Catholic High School
09.2013 - 07.2014
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