LAURAINE NGEUMENI KAPAWA

My responsibility are for assisting patients with personal and medical care.

• Communicate clearly and effectively with different types of patients each with range of communication needs or cultural backgrounds.
• Provide basic health education to 25 patients , encouraging and promoting self-care.
• Assist patients with care, improve comfort, and well-being.
• Keep care documentation up to date, and monitor patient progress to achieve records.

• Managed personal hygiene of four to seven bed-bound patients per shift, ensuring their dignity and respect were maintained at all times.
• Motivated and encouraged five staffs per shift, recognizing their efforts and expressing appreciation to boost morale and teamwork.
• Assisted nurses in monitoring vital signs for up to eight patients daily, ensuring 100% accuracy through meticulous attention to detail.
• Implemented infection control measures, reducing risk of cross-contamination and maintaining safe, hygienic environment for both patients and staff.

• Provided tailored support to one family in their homes, during six months. ensuring assistance was aligned with their unique needs and preferences.
• Engaged children in daily educational and recreational activities, including one reading session on each visit, storytelling, and park visits, promoting cognitive and social development.
• Empowered families to build self-esteem and resilience, offering practical strategies for positive parenting and family bonding, to achieve life goals: enrolled for training programs and participate in community social activities, resulting in families happiness and confidence.
• Highlighting any concerns observed and following up for timely feedback and solutions.
• Provided guidance on various personal and social issues, signposting families to relevant support services for additional assistance.

• Took maternity leave to focus on family responsibilities while maintaining professional development: archived customer services course.

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• Developed and executed digital marketing strategies across Facebook, Twitter, Instagram social media platforms, resulting in 25% increase in sales and 40% higher engagement within three months.
• Merchandised products in 18 stores, setting monthly sales targets and improving visibility for 100+ underperforming products, leading to 15% sales boost.
• Increased brand visibility by 30% through effective visual merchandising, promotions, and cross-merchandising techniques, driving more foot traffic and sales conversions.
• Focused on client satisfaction, achieving 98% positive feedback score, which enhanced business reputation and encouraged repeat purchases.
• Personalized solutions that improved account retention by 20%.
• Assisted in training staff, Calling for meeting to catch up with duties , enhancing team efficiency.

• Promoted brand to network of 400 potential customers, resulting in 35% increase in brand awareness through targeted outreach and engagement.
• Managed Guinness's sample campaign, distributing over 1,000 samples per event to boost customer interaction and product awareness.
• Processed customer records and opened 90 credit limit accounts, ensuring 100% accuracy and timely completion.
• Proposed and implemented Customer Relationship Management (CRM) plan, analysing sales data, creating detailed reports, and resolving 94% of customer complaints, resulting in 13% increase in sales efficiency.
• Strengthened customer loyalty by providing professional and efficient service during promotions or events.