Summary
Overview
Work History
Education
Skills
Timeline
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Kylah Burris

Multi-talented Professional
Birmingham

Summary

Enthusiastic individual eager to contribute to team success through hard work, attention to detail and excellent organisational skills. Clear understanding of tasks and training in multiple skills. Motivated to learn, grow and excel.

Adept at operating in fast-paced environments and maintaining calm in challenging situations.


I am passionate in delivering excellent customer service to maximise customer satisfaction.


Excellent multitasker and team player who will go above and beyond to support my colleagues and customers.

Overview

1
1
year of professional experience
6
6
years of post-secondary education

Work History

Healthcare Assistant

Clarence Care
Birmingham
08.2021 - Current
  • Delivered high standard of holistic care to patients to promote equality and dignity.
  • Organised and maintained medication closets and first aid supplies.
  • Followed and implemented care plans under direction of line manager.
  • Aided patients with walking and limb exercises to improve strength and balance.
  • Supervised patients on commodes, in toilets and bathrooms and assisted patients with hygiene needs.
  • Lifted patients using appropriate equipment in accordance with moving and handling policy.
  • Observed patient skin conditions and reported findings to line manager.
  • Maintained clean environment with due consideration to health and safety issues and infection control policy.
  • Arranged bedding and cushions to enhance patient comfort in bed and chairs.
  • Adhered to patient special diets and provided supplementary drinks under staff supervision.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Maintained excellent communication skills with patients, staff and family members
  • Communicated with doctors, nurses, patients and other employees to identify and resolve healthcare needs.
  • Communicated with patients, ensuring that medical information was kept private.

Healthcare Assistant

Jireh Homecare
Birmingham
06.2021 - 08.2021
  • Delivered high standard of holistic care to patients to promote equality and dignity.
  • Organised and maintained medication closets and first aid supplies.
  • Followed and implemented care plans under direction of line manager.
  • Aided patients with walking and limb exercises to improve strength and balance.
  • Supervised patients on commodes, in toilets and bathrooms and assisted patients with hygiene needs.
  • Lifted patients using appropriate equipment in accordance with moving and handling policy.
  • Observed patient skin conditions and reported findings to line manager.
  • Maintained clean environment with due consideration to health and safety issues and infection control policy.
  • Arranged bedding and cushions to enhance patient comfort in bed and chairs.
  • Adhered to patient special diets and provided supplementary drinks under staff supervision.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Maintained excellent communication skills with patients, staff and family members

Restaurant Team Member

Pizza Hut
Birmingham
01.2021 - 04.2021
  • Greeted customers at drive-thru and took food orders.
  • Greeted guests pleasantly and answered menu questions.
  • Prepared food orders
  • Used proper techniques to prepare food and ingredients.
  • Recorded orders by answering customer questions and entering requests in system.
  • Prepared and cooked food orders for customers by noting customizations and portion sizes.
  • Monitored food temperatures and cooking equipment settings to maintain safety and prevent food-borne illness.
  • Arrived to work in uniform and presentable in appearance to meet restaurant standards.
  • Supported sales efforts by suggestively upselling food items and increasing check averages.
  • Used cash registers and calculators to prepare bills, accept payments and make change.
  • Assisted with in-store operations by disassembling delivery boxes, cleaning floors and dishwashing.
  • Used slow periods to restock supplies, ice, trays and delivery bags.

Administrative Assistant

Holbein Limited
Bedford
05.2019 - 08.2019

Temporary position for work experience during school holidays

  • Executed record filing system to improve document organisation and management.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Set up conference rooms, technology and materials to facilitate meetings.
  • Received and sorted incoming mail and packages to record, dispatch or distribute to correct recipient.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Provided clerical support to company employees by copying, faxing and filing documents.
  • Responded to inquiries from callers seeking information.

Salon Assistant

Hayward Lane
Bedford
07.2019 - 07.2019
  • Work experience for seven days
  • Created memorable customer experiences, adding bonus services such as head and neck massages during appointments.
  • Supported reception desk, receiving phone calls, entering appointments and collecting payments for services rendered.
  • Prepared clients for hair cuts and styles with soothing shampoo work.
  • Completed basic styles for regular customers by using strong blow-drying and curling abilities.
  • Kept work areas, tools and equipment clean and properly sanitised to minimise disease transfer and health risk of shared environment.
  • Scheduled customer appointments and rearranged individual time slots to meet demand.
  • Answered telephone calls to provide information and schedule new appointments.
  • Helped prepare clients for hair service.

Education

GCSEs -

Kings Norton Girls School
Birmingham
09.2015 - 05.2020

NVQ Level 2 - Merit - Beauty Therapy

South And City College
Birmingham
09.2020 - 06.2022

Skills

  • Direct Patient Care
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Timeline

Healthcare Assistant

Clarence Care
08.2021 - Current

Healthcare Assistant

Jireh Homecare
06.2021 - 08.2021

Restaurant Team Member

Pizza Hut
01.2021 - 04.2021

NVQ Level 2 - Merit - Beauty Therapy

South And City College
09.2020 - 06.2022

Salon Assistant

Hayward Lane
07.2019 - 07.2019

Administrative Assistant

Holbein Limited
05.2019 - 08.2019

GCSEs -

Kings Norton Girls School
09.2015 - 05.2020
Kylah BurrisMulti-talented Professional