Laura Williamson

• Lead the Front Office team in a busy city-centre hotel, driving guest satisfaction, operational standards, and team performance.
• Develop and mentor colleagues, successfully supporting team members into Reservations and Duty Manager positions.
• Work closely with Revenue, Reservations, Sales, Housekeeping, and F&B teams to maximise commercial performance and guest experience.
• Attend commercial and budget meetings, contributing to forecasting, labour planning, and operational decision-making.
• Awarded Manager of the Quarter 2024.

• Acted as Duty Manager overseeing daily hotel operations and supporting all departments.
• Managed VIP arrivals, guest recovery, and service excellence initiatives.
• Used TrustYou feedback insights to identify training opportunities and improve guest satisfaction.
• Awarded Manager of the Quarter 2022.

• Completed a hotel management graduate programme with placements across Front Office, Food & Beverage, Duty Management, and Night Management.
• Managed restaurant, bar, breakfast, and events operations within a 282-bedroom city-centre hotel.
• Led recruitment, training, labour management, stock control, and departmental KPI delivery.
• Supported hotel-wide operations as Duty Manager.

• Managed a successful swim programme, leading instructors and ensuring high standards of service, safety, and member satisfaction.
• Developed leadership, coaching, scheduling, and operational management skills within a large leisure environment.