Laura Williamson
Manchester,Lancashire
Summary
Dedicated professional with a strong foundation in customer relations and effective communication. Demonstrates exceptional organisational skills, decision making, and professional phone manners. Known for a positive attitude and high emotional intelligence, aiming to leverage these strengths to contribute to a dynamic team environment.
Overview
7
7
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work History
Hostess
Didsbury House Hotel and Eleven Didsbury park
Didsbury, Manchester
07.2023 - 01.2025
- Performed guest services and handled administrative tasks, including emails, phone calls and cash closures
- Organised and delivered events for up to 120 guests, such as weddings, parties and wakes
- Liaised with colleagues to streamline processes and prioritise guest requirements across all service areas
- Acquired comprehensive expertise in Protel for efficient bookings management
- Enhanced customer satisfaction and secured repeat corporate bookings
- Worked in high-pressure situations whilst maintaining composure and professionalism.
Primary teacher
High Peak Federation
High Peak
03.2021 - 04.2023
- Executed curriculum teaching with detailed planning and high-quality activities
- Created tailored precision teaching strategies for children with additional needs and supported Teaching Assistants
- Facilitated learning across two key stages in mixed-age classroom
- Demonstrated strong time management skills to meet deadlines and maintain efficient classroom operations
- Cultivated strong relationships with parents via Seesaw communication platform
- Worked with school staff to uphold school environment and fulfil children's requirements
- Designed engaging classroom displays to enhance educational experience
- Implemented safeguarding policies consistently to protect children's wellbeing
Supervisor/Assistant Manager
Costa Coffee
Manchester
09.2017 - 02.2020
- Supervised store opening and closing while ensuring cleaning tasks met high professional standards
- Performed bi-daily banking tasks, managing substantial cash amounts and updating online financial records
- Supervised over 30 team members at Costa, ensuring rotas met staff availability needs
- Managed daily stock orders and recorded waste
- Supported management across Manchester by visiting and aiding multiple stores
Education
BA Hons - Primary Education (with QTS)
Manchester Metropolitan University
Manchester 09.2018 - 06.2021
Skills
- Positive attitude
- Emotional intelligence
- Customer relations
- Effective communication
- Professional phone manners
- Organisational skills
- Decision making
Affiliations
- Running/hiking
- Crochet
Certification
FFA LEVEL 3 Award in Emergency First Aid at Work- Achievement date 13/01/2025
References
References available upon request.
Timeline
Hostess
Didsbury House Hotel and Eleven Didsbury park
07.2023 - 01.2025
Primary teacher
High Peak Federation
03.2021 - 04.2023
BA Hons - Primary Education (with QTS)
Manchester Metropolitan University
09.2018 - 06.2021
Supervisor/Assistant Manager
Costa Coffee
09.2017 - 02.2020
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