Laura Waterhouse
Keighley,United Kingdom
Summary
A dedicated professional with expertise in nutrition and supply ordering, complemented by strong leadership skills and a proven track record in sales achievement. Demonstrates dependability and reliability, excelling in cash handling and sales promotion. Skilled in budgeting and accounting, aiming to leverage these competencies to drive organisational success.
Driven and aspirational professional with knack for leadership and team coordination. Possesses excellent culinary skills and strong organisational abilities, ensuring smooth kitchen operations and high-quality food preparation. Committed to fostering productive and harmonious kitchen environment that enhances overall dining experiences.
Overview
20
20
years of professional experience
24
24
years of post-secondary education
1
1
Certification
Work history
Kitchen supervisor
Dolce at Bingley Grammar School
Bingley
02.2019 - 08.2025
- Successfully managed a sixth form Bistro, preparing breakfast, break, and lunch menus.
- Developed diverse menus to cater to varied customer preferences.
- Conducted stock taking and ordering to ensure optimal inventory levels.
- Maintained awareness of allergens to guarantee customer safety.
- Achieved high customer satisfaction through quality meal preparation.
- Addressed customer queries regarding meal ingredients promptly.
- Ensured a clean, hygienic kitchen environment in compliance with health regulations.
- Operated efficiently during peak hours to reduce customer wait times.
Housekeeping Assistant
Yorkshire clinic
Bingley
08.2018 - 02.2019
- Ensured immaculate cleanliness across hospital areas through regular dusting and vacuuming.
- Emptied bins, mopped floors, and conducted thorough high and low dusting with colour-coded equipment.
- Wiped surfaces using suitable cleaning techniques to uphold hygiene standards.
- Completed required paperwork for each cleaned area to ensure compliance with regulations.
- Assisted in deep cleaning operations to maintain aesthetic appeal of hotel facilities.
- Engaged in e-learning modules to stay updated on best cleaning practices.
Supervisor
Pound Bakery
Keighley
06.2016 - 02.2018
- Executed responsibilities during manager absence, including sandwich preparation and stock ordering.
- Coordinated with supervisors to ensure shift consistency and operational effectiveness.
- Identified potential risks and implemented proactive measures for mitigation.
- Developed attractive displays that boosted sales of baked goods.
- Resolved customer complaints to enhance relations and service quality.
- Conducted regular inspections to uphold product quality and provided staff feedback.
- Achieved streamlined production through effective scheduling and organisation.
- Managed cash handling, ensuring accurate till balance and daily reconciliation for transparency.
Cleaner
2nd nature cleaning
Keighley
11.2015 - 06.2016
- Executed thorough cleaning of pubs, schools, businesses, and residences, including elderly clients.
- Opened and closed premises for cleaning operations while managing key holding responsibilities.
- Achieved zero complaints throughout tenure by maintaining high cleaning standards.
- Assisted elderly and vulnerable individuals, promoting a supportive community environment.
- Demonstrated exceptional attention to detail by ensuring comprehensive corner-to-corner cleaning.
- Adapted to additional tasks during staff shortages, showcasing flexibility and dedication.
- Employed eco-friendly products to ensure a safe and chemical-free cleaning process.
sales assistant
Gregg's
Keighley
05.2011 - 04.2015
- Duties Included: Serving customers, putting stock out, cleaning café, cash handling, being in charge of the work place from opening till closing on a sunday, banking, cashing up, taking tills off, stock taking.
- Fostered a welcoming store environment by maintaining clean and well-organised displays.
- Handled high-pressure situations calmly, keeping store operation seamless during peak hours.
- Addressed customer needs promptly, resulting in positive feedback and loyalty.
- Offered personalised shopping advice to enhance customer experiences.
- Handled cash register, facilitated smooth financial transactions within bakery.
- Displayed pastries attractively, increased impulse purchases from customers.
- Maintained cleanliness in bakery by regularly sweeping and mopping floors.
Crew Member
McDonald's
Keighley
06.2009 - 10.2009
- Duties Included: Serving customers, putting stock out, cleaning food areas, mopping floors, taking orders and cash handling.
- Coordinated with kitchen staff for timely preparation of orders reducing wait times for customers.
- Adhered to strict hygiene practices while handling food ensuring safety at all times.
- Executed daily operation procedures ensuring adherence to company's policies.
- Assisted in staff training to enhance teamwork and improve service delivery.
packer
Green Core
Cross
10.2008 - 01.2009
- Executed hygiene protocols during food packing operations.
- Systematically packed puddings and prepared items for supermarket dispatch.
- Adhered strictly to health and safety regulations throughout packing processes.
- Conducted inventory checks to maintain adequate stock levels for packing tasks.
- Participated in regular stocktakes to ensure precise inventory control.
- Collaborated effectively with team members to achieve critical package dispatch deadlines.
- Enhanced order fulfilment through meticulous product packaging for delivery.
Sale Assistant
poundland
Keighley, UK
09.2007 - 10.2008
- Assisted customers with product selection to maximise satisfaction.
- Handled customer enquiries and complaints efficiently, enhancing service quality.
- Transferred stock from warehouse to shop floor, ensuring timely replenishment.
- Maintained product availability through proactive stock management.
- Enhanced customer satisfaction by addressing and resolving complaints efficiently.
- Operated till systems correctly, ensuring accurate transactions.
- Collaborated with team members for efficient store operations.
Hair Stylist
Rouge Salon
Keighley
02.2006 - 04.2007
- Managed client appointments to minimise waiting times and maximise satisfaction.
- Styled clients' hair, demonstrating expertise in personalised colouring techniques.
- Handled phone inquiries and performed general reception duties to ensure smooth operations.
- Maintained a clean and tidy workplace to uphold hygiene standards.
- Recommended effective home-care routines for enhanced hair health between visits.
- Participated in professional training workshops to continuously develop skills.
- Utilised safe practices for chemical handling during colour treatments.
Education
GCSEs - English
Oakbank School
Keighley, Bradford 09.2000 - 06.2004
GCSEs - MATHS
Oakbank School
Keighley, Bradford 09.2000 - 06.2004
GCSEs - Geography
Oakbank School
Keighley, Bradford 09.2000 - 06.2004
GCSEs - Science
Oakbank School
Keighley, Bradford 09.2000 - 06.2004
GCSEs - Food Technology
Oakbank School
Keighley, Bradford 09.2000 - 06.2004
GCSEs - Art
Oakbank School
Keighley, Bradford 09.2000 - 06.2004
NVQ Level 1 - hairdressing
Keighley collage
Keighley, Bradford 09.2004 - 07.2005
NVQ Level 2 - Hairdressing
Keighley collage
Keighley, Bradford 09.2005 - 07.2006
Skills
- Nutritional expertise
- Supply ordering
- Leadership skills
- Dependability and reliability
- Cash handling
- Sales promotion
- Sales achievement
- Budgeting and accounting
Certification
- DBS Certificate
- CPD LEVEL 2 Teaching Assistant
- CPD SEN Diploma
- CPD ADHD Awareness Diploma
Additional information
First aid in work certificate
Timeline
Kitchen supervisor
Dolce at Bingley Grammar School
02.2019 - 08.2025
Housekeeping Assistant
Yorkshire clinic
08.2018 - 02.2019
Supervisor
Pound Bakery
06.2016 - 02.2018
Cleaner
2nd nature cleaning
11.2015 - 06.2016
sales assistant
Gregg's
05.2011 - 04.2015
Crew Member
McDonald's
06.2009 - 10.2009
packer
Green Core
10.2008 - 01.2009
Sale Assistant
poundland
09.2007 - 10.2008
Hair Stylist
Rouge Salon
02.2006 - 04.2007
NVQ Level 2 - Hairdressing
Keighley collage
09.2005 - 07.2006
NVQ Level 1 - hairdressing
Keighley collage
09.2004 - 07.2005
GCSEs - English
Oakbank School
09.2000 - 06.2004
GCSEs - MATHS
Oakbank School
09.2000 - 06.2004
GCSEs - Geography
Oakbank School
09.2000 - 06.2004
GCSEs - Science
Oakbank School
09.2000 - 06.2004
GCSEs - Food Technology
Oakbank School
09.2000 - 06.2004
GCSEs - Art
Oakbank School
09.2000 - 06.2004
Similar Profiles
John BaidooJohn Baidoo
Trainee teacher at Bingley Grammar SchoolTrainee teacher at Bingley Grammar School
Evie ShepherdEvie Shepherd
Weekend FOH Waitress/Caterer at Bingley Garden Centre (Hattie's Restaurant)Weekend FOH Waitress/Caterer at Bingley Garden Centre (Hattie's Restaurant)
Vincent DinhVincent Dinh
Soccer/Futsal Coach at Melbourne Grammar School - Senior SchoolSoccer/Futsal Coach at Melbourne Grammar School - Senior School
Sufyan AsgherSufyan Asgher
Sales Assistant at Evans CyclesSales Assistant at Evans Cycles
Vicky SykesVicky Sykes
Nurse Manager at Dr Bhatti and PartnersNurse Manager at Dr Bhatti and Partners