Laura Turnbull
White - British,Lancashire
Summary
Dedicated professional with expertise in people management, compassionate care, and communication excellence. Demonstrates resilience and composure in high-pressure environments, ensuring efficient multitasking and effective time management. Proficient in medication stock ordering, prescription dispensing, and controlled substance handling, with a strong commitment to accuracy and compliance.
Hardworking and proactive individual committed to improving customer service, loyalty and satisfaction. Applies resourceful and logical thinking approach to problem-solving that resolves complex issues swiftly. Approachable communicator, confident in providing superior levels of customer care.
Overview
24
24
years of professional experience
7
7
years of post-secondary education
Work history
Housekeeping team leader
Sharon Webb
St Annes On The Sea, Lancashire
2019.05 - Current
- Ensured pristine conditions throughout hotel by supervising daily cleaning tasks
- Promoted a positive work environment through open communication channels leading to increased staff morale.
- Upheld hotel's reputation by strictly adhering to health and safety regulations during all tasks.
- Led team in deep cleaning procedures, resulting in a more inviting environment for guests.
- Achieved high cleanliness standards with introduction of detailed checklists to team.
- Provided excellent customer service to resolve any complaints or concerns swiftly.
- Coordinated laundry operations, ensuring fresh linens available at all times.
- Delegated tasks efficiently amongst team members, optimising productivity levels.
Telesales /Customer services Administrator
Ben Newman
Lytham Saint Annes, Lancashire
2012.12 - 2019.04
- Documented all customer interactions for reference and analysis.
- Maintained customer database, ensuring accuracy and confidentiality.
- Handled high-volume calls in a professional manner.
- Processed orders accurately whilst adhering to deadlines-enhancing satisfaction rates.
- Resolved complex issues for enhanced customer experience.
- Guided customers through available options – resulting in informed decision-making.
Personal Domestic Cleaner
Myself
Stratford-upon-Avon, Warwickshire
2006.07 - 2012.10
- Provided excellent customer service through clear communication with clients regarding their specific needs.
- Protected customers' privacy whilst maintaining high standard of cleanliness in customer homes.
- Enhanced overall appearance of property by paying close attention to details during each cleaning job done.
- Consistently met high quality standards for continued customer satisfaction and loyalty.
Pharmacy dispenser
Boots the Chemist
Stratford-upon-Avon, Warwickshire
2002.01 - 2006.03
- Liaised with healthcare professionals to ensure accurate prescription handling and delivery.
- Managed pharmacy inventory for optimal efficiency and accuracy in dispensing medication.
- Participated in regular audits resulting in thorough checks of processes and procedures.
- Processed prescriptions efficiently, ensuring all documentation was accurate and complete.
- Dealt with GP surgeries and other healthcare providers to facilitate seamless patient care.
Education
National Diploma - Applied Science
Warwickshire College
Warwickshire 1999.09 - 2001.07
GCSEs All passed grades B and Cs -
Kineton High School
Warwick, Warwickshire 1994.09 - 1999.07
Skills
- Resilience and composure
- Multitasking efficiency
- Time management
- Communication excellence
- People management
- Compassionate care
- Medication stock ordering
- Prescription dispensing
- Controlled substance handling
Affiliations
- Swimming
- Walking
- Dancing
- Reading
Timeline
Housekeeping team leader
Sharon Webb
2019.05 - Current
Telesales /Customer services Administrator
Ben Newman
2012.12 - 2019.04
Personal Domestic Cleaner
Myself
2006.07 - 2012.10
Pharmacy dispenser
Boots the Chemist
2002.01 - 2006.03
National Diploma - Applied Science
Warwickshire College
1999.09 - 2001.07
GCSEs All passed grades B and Cs -
Kineton High School
1994.09 - 1999.07