Laura Talos
London,Merton
Summary
I am a customer-focused professional with over five years’ experience in customer-facing roles, skilled in delivering exceptional service and adapting to fast-paced, multicultural environments. I am proactive, reliable, and eager to bring my skills to Emirates, recognised for its safety, luxury, and efficiency.
Overview
5
5
years of professional experience
9
9
years of post-secondary education
Work history
Recruitment consultant
HW3
London
01.2024 - 11.2025
- Delivered high-quality service to clients and candidates across life sciences, and engineering sectors, ensuring expectations were met and exceeded.
- Built strong relationships through proactive listening, empathy, and tailored support.
- Managed fast-paced workloads, coordinating interviews, sourcing talent, and handling enquiries with professionalism.
- Ensured a seamless experience for all parties through clear communication and problem-solving.
- Provided guidance during contract negotiations, maintaining trust and long-term partnerships.
Front office coordinator
Foxtons
London
06.2024 - 01.2025
- Served as the first point of contact for all walk-in clients, maintaining a welcoming, polished, and professional environment.
- Handled multiple enquiries and complaints simultaneously while remaining calm, organised, and focused on customer needs.
- Coordinated complex diaries, appointments, and team schedules, ensuring smooth daily operations.
- Worked with contractors, photographers, and suppliers to deliver high-standard property services.
English language assistant
British Council
Vienna
10.2023 - 06.2024
- Adapted teaching methods to cultural differences, demonstrating strong communication and flexibility.
- Built positive relationships with students and teachers, creating supportive and inclusive learning environments.
- Planned and delivered lessons across subjects such as geography, business, tourism, and hospitality for students of varying proficiency levels across three schools.
Front of house team member
Nandos
London
12.2020 - 02.2023
- Delivered warm, attentive service in a fast-paced, high-volume environment with a strong customer-first mindset.
- Hosted guests, managed table assignments, took orders, and supported smooth operations during peak times.
- Handled complaints calmly and professionally, ensuring positive guest experiences.
- Followed strict dietary and allergy procedures to ensure safe, accurate service.
- Trained and supported new team members, promoting consistent service standards.
Education
Certificate: British Council Assistantship -
British Council
Vienna 10.2023 - 06.2024
Certificate of Higher Education - German with Art History and Visual Culture
Royal Holloway, University of London
Egham 09.2021 - 04.2024
BTEC Level 3 - Art and Design
Kingston College
Kingston upon Thames 09.2019 - 06.2021
GCSEs -
Chessington School / Overton Grange School
Chessington/ Sutton 09.2015 - 06.2019
Skills
- Customer Service Management
- Enquiry Handling / Problem Resolution
- Health and Safety Compliance
- Bespoke Service Delivery
- Multitasking and Time Management
- Team Collaboration / Staff Training
- Customer Systems and Digital Service Platforms
Languages
English
Fluent
Hungarian
Native
Timeline
Front office coordinator
Foxtons
06.2024 - 01.2025
Recruitment consultant
HW3
01.2024 - 11.2025
English language assistant
British Council
10.2023 - 06.2024
Certificate: British Council Assistantship -
British Council
10.2023 - 06.2024
Certificate of Higher Education - German with Art History and Visual Culture
Royal Holloway, University of London
09.2021 - 04.2024
Front of house team member
Nandos
12.2020 - 02.2023
BTEC Level 3 - Art and Design
Kingston College
09.2019 - 06.2021
GCSEs -
Chessington School / Overton Grange School
09.2015 - 06.2019