Summary
Overview
Work History
Education
Skills
Custom
Accomplishments
Affiliations
Timeline
Generic

Laura Stuckey

Darlington

Summary

Accomplished professional with a strong foundation in business development and administration, demonstrating expertise in financial literacy, decision-making competency, and ethics enforcement. Adept at customer service and query resolution, with proven skills in empathy handling and customer focus. Proficient in Microsoft Office and time-management prowess, complemented by a mastery of delegation and staff education. Committed to leveraging problem-solving abilities to drive business success while maintaining adherence to company policies.

Overview

23
23
years of professional experience
11
11
years of post-secondary education

Work History

Customer service analyst

Firstsource solutions Natwest
Middlesbrough, Redcar and Cleveland
08.2023 - 05.2025
  • Customer service analyst for NatWest personal banking, specialising in all sectors of customer service contact centre.
  • Handled over 50 calls daily, addressing queries across multiple customer lines.
  • Managed vulnerable customer line to provide targeted support and assistance.
  • Oversaw complaints resolution, ensuring prompt responses to customer issues.

SSP Darlington Pumpkin
03.2023 - 05.2025
  • Communication skills, customer service, client orientated service, I.T skills, interpersonal skills, money handling, key-holder responsibility.

Fulfilment centre operative

Amazon UK
08.2022 - 02.2023
  • Packing, and distribution in the warehouse.

Hostess

Middleton Hall Retirement Village
01.2022 - 08.2022
  • All aspects of customer service and front of house.

Director

M Cooper Elec Limited
05.2015 - 01.2022
  • Director of business, including accounts, client based, interpersonal and management skills, invoicing, bookkeeping, all aspects of running a successful business, including contracting as an electrical installer.

Receptionist

Middleton Hall Retirement Village
01.2012 - 01.2015
  • Marketing and working in the orangery using transferrable skills within the business and the needs of the business in any area that was required.

Assistant Manager – Manager

Massarella Catering Group – Cappuccino Bar, House of Fraser
01.2002 - 01.2008
  • Communication and customer orientated, staff hiring and interview processing, health and safety designated person, I.T, wages, ordering, disciplinary procedures, rota allocation, money handling, general day to day management of the business requirements.

Education

MSc Psychology - Master of Science in social research methods postgraduate diploma

Teesside University
Middlesbrough
09.2022 - 08.2023

BA (HONS) - Bachelor of Arts in Business Management with a second-class Honours Degree Division Two (2.2)

Teesside University
Middlesbrough
09.2009 - 06.2012

Electrical Engineering & Electrical Inspection and Testing - City and Guilds Level 2 and Level 3

Darlington College
Darlington
09.2006 - 08.2008

4 GCSE's passed grade C and above - Maths, English, French and Food Technology

Longfield Comprehensive
Darlington
09.1993 - 08.1998

Skills

  • Knowledge of company policies
  • Empathy and conflict resolution
  • Business development
  • Delegation skills
  • Ethics enforcement
  • Financial literacy
  • Decision-making
  • Customer service
  • Business administration
  • Time management
  • Problem solving
  • Microsoft Office proficiency
  • Staff training and education
  • Query resolution strategies


Custom

References are available on request.

Accomplishments

Customer Service award for outstanding customer service.

Affiliations

  • writing
  • exploring nature

Timeline

Customer service analyst

Firstsource solutions Natwest
08.2023 - 05.2025

SSP Darlington Pumpkin
03.2023 - 05.2025

MSc Psychology - Master of Science in social research methods postgraduate diploma

Teesside University
09.2022 - 08.2023

Fulfilment centre operative

Amazon UK
08.2022 - 02.2023

Hostess

Middleton Hall Retirement Village
01.2022 - 08.2022

Director

M Cooper Elec Limited
05.2015 - 01.2022

Receptionist

Middleton Hall Retirement Village
01.2012 - 01.2015

BA (HONS) - Bachelor of Arts in Business Management with a second-class Honours Degree Division Two (2.2)

Teesside University
09.2009 - 06.2012

Electrical Engineering & Electrical Inspection and Testing - City and Guilds Level 2 and Level 3

Darlington College
09.2006 - 08.2008

Assistant Manager – Manager

Massarella Catering Group – Cappuccino Bar, House of Fraser
01.2002 - 01.2008

4 GCSE's passed grade C and above - Maths, English, French and Food Technology

Longfield Comprehensive
09.1993 - 08.1998

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Laura Stuckey