Laura Stuckey
Darlington
Summary
Accomplished professional with a strong foundation in business development and administration, demonstrating expertise in financial literacy, decision-making competency, and ethics enforcement. Adept at customer service and query resolution, with proven skills in empathy handling and customer focus. Proficient in Microsoft Office and time-management prowess, complemented by a mastery of delegation and staff education. Committed to leveraging problem-solving abilities to drive business success while maintaining adherence to company policies.
Overview
23
23
years of professional experience
11
11
years of post-secondary education
Work history
Customer service analyst
Firstsource solutions Natwest
Middlesbrough, Redcar and Cleveland
2023.08 - 2025.05
- Customer service analyst for NatWest personal banking, specialising in all sectors of customer service contact centre.
- Handled over 50 calls daily, addressing queries across multiple customer lines.
- Managed vulnerable customer line to provide targeted support and assistance.
- Oversaw complaints resolution, ensuring prompt responses to customer issues.
SSP Darlington Pumpkin
2023.03 - 2025.05
- Communication skills, customer service, client orientated service, I.T skills, interpersonal skills, money handling, key-holder responsibility.
Fulfilment centre operative
Amazon UK
2022.08 - 2023.02
- Packing, and distribution in the warehouse.
Hostess
Middleton Hall Retirement Village
2022.01 - 2022.08
- All aspects of customer service and front of house.
Director
M Cooper Elec Limited
2015.05 - 2022.01
- Director of business, including accounts, client based, interpersonal and management skills, invoicing, bookkeeping, all aspects of running a successful business, including contracting as an electrical installer.
Receptionist
Middleton Hall Retirement Village
2012.01 - 2015.01
- Marketing and working in the orangery using transferrable skills within the business and the needs of the business in any area that was required.
Assistant Manager – Manager
Massarella Catering Group – Cappuccino Bar, House of Fraser
2002.01 - 2008.01
- Communication and customer orientated, staff hiring and interview processing, health and safety designated person, I.T, wages, ordering, disciplinary procedures, rota allocation, money handling, general day to day management of the business requirements.
Education
MSc Psychology - Master of Science in social research methods postgraduate diploma
Teesside University
Middlesbrough 2022.09 - 2023.08
BA (HONS) - Bachelor of Arts in Business Management with a second-class Honours Degree Division Two (2.2)
Teesside University
Middlesbrough 2009.09 - 2012.06
Electrical Engineering & Electrical Inspection and Testing - City and Guilds Level 2 and Level 3
Darlington College
Darlington 2006.09 - 2008.08
4 GCSE's passed grade C and above - Maths, English, French and Food Technology
Longfield Comprehensive
Darlington 1993.09 - 1998.08
Skills
- Knowledge of company policies
- Empathy and conflict resolution
- Business development
- Delegation skills
- Ethics enforcement
- Financial literacy
- Decision-making
- Customer service
- Business administration
- Time management
- Problem solving
- Microsoft Office proficiency
- Staff training and education
- Query resolution strategies
Custom
References are available on request.
Accomplishments
Customer Service award for outstanding customer service.
Affiliations
- writing
- exploring nature
Timeline
Customer service analyst
Firstsource solutions Natwest
2023.08 - 2025.05
SSP Darlington Pumpkin
2023.03 - 2025.05
MSc Psychology - Master of Science in social research methods postgraduate diploma
Teesside University
2022.09 - 2023.08
Fulfilment centre operative
Amazon UK
2022.08 - 2023.02
Hostess
Middleton Hall Retirement Village
2022.01 - 2022.08
Director
M Cooper Elec Limited
2015.05 - 2022.01
Receptionist
Middleton Hall Retirement Village
2012.01 - 2015.01
BA (HONS) - Bachelor of Arts in Business Management with a second-class Honours Degree Division Two (2.2)
Teesside University
2009.09 - 2012.06
Electrical Engineering & Electrical Inspection and Testing - City and Guilds Level 2 and Level 3
Darlington College
2006.09 - 2008.08
Assistant Manager – Manager
Massarella Catering Group – Cappuccino Bar, House of Fraser
2002.01 - 2008.01
4 GCSE's passed grade C and above - Maths, English, French and Food Technology
Longfield Comprehensive
1993.09 - 1998.08